Notification on new support request/reply

[CoffeeCake]

I feel like I'm missing something obvious, but upon creation of a new support request or staff reply, members don't receive a notification or visual alert. Is this by design or can I turn this on somewhere?

(For clarity, I'm referencing the Commerce app)

[Adriano Faria]

It uses email only. 

[IPCommerceFan]

Yeah its not a built-in functionality, however this works perfectly:

 

[CoffeeCake]

13 minutes ago, IPCommerceFan said:

Yeah its not a built-in functionality, however this works perfectly:

 

Thank you! Will give that a shot.

[CoffeeCake]

For others considering the plugin above, while it sends a notification on reply, it does not on creation. My guess is that we're a bit different in that we tend to create the requests.

[IPCommerceFan]

Ah, good point, I'd never noticed it doesn't create a notification for a new request.

[IPCommerceFan]

Hmm, I just logged in as a test user and got a notification when I created a ticket via AdminCP for the user.

How are you creating the ticket?

[CoffeeCake]

22 hours ago, IPCommerceFan said:

Hmm, I just logged in as a test user and got a notification when I created a ticket via AdminCP for the user.

How are you creating the ticket?

Indeed! I went back and took another look. It turns out if you leave "Send e-mail to user" checked, it will send out a notification (though it will say it's a reply instead of a new request). If you don't check that box--we were not--then it won't send a notification.