CoffeeCake Posted December 10, 2019 Share Posted December 10, 2019 I feel like I'm missing something obvious, but upon creation of a new support request or staff reply, members don't receive a notification or visual alert. Is this by design or can I turn this on somewhere? (For clarity, I'm referencing the Commerce app) Link to comment Share on other sites More sharing options...
Adriano Faria Posted December 11, 2019 Share Posted December 11, 2019 It uses email only. Link to comment Share on other sites More sharing options...
IPCommerceFan Posted December 11, 2019 Share Posted December 11, 2019 Yeah its not a built-in functionality, however this works perfectly: Link to comment Share on other sites More sharing options...
CoffeeCake Posted December 11, 2019 Author Share Posted December 11, 2019 13 minutes ago, IPCommerceFan said: Yeah its not a built-in functionality, however this works perfectly: Thank you! Will give that a shot. Link to comment Share on other sites More sharing options...
CoffeeCake Posted December 11, 2019 Author Share Posted December 11, 2019 For others considering the plugin above, while it sends a notification on reply, it does not on creation. My guess is that we're a bit different in that we tend to create the requests. Link to comment Share on other sites More sharing options...
IPCommerceFan Posted December 11, 2019 Share Posted December 11, 2019 Ah, good point, I'd never noticed it doesn't create a notification for a new request. Link to comment Share on other sites More sharing options...
IPCommerceFan Posted December 11, 2019 Share Posted December 11, 2019 Hmm, I just logged in as a test user and got a notification when I created a ticket via AdminCP for the user. How are you creating the ticket? Link to comment Share on other sites More sharing options...
CoffeeCake Posted December 12, 2019 Author Share Posted December 12, 2019 22 hours ago, IPCommerceFan said: Hmm, I just logged in as a test user and got a notification when I created a ticket via AdminCP for the user. How are you creating the ticket? Indeed! I went back and took another look. It turns out if you leave "Send e-mail to user" checked, it will send out a notification (though it will say it's a reply instead of a new request). If you don't check that box--we were not--then it won't send a notification. Link to comment Share on other sites More sharing options...
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