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Notification on new support request/reply


CoffeeCake
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I feel like I'm missing something obvious, but upon creation of a new support request or staff reply, members don't receive a notification or visual alert. Is this by design or can I turn this on somewhere?

(For clarity, I'm referencing the Commerce app)

Edited by Paul E.
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22 hours ago, IPCommerceFan said:

Hmm, I just logged in as a test user and got a notification when I created a ticket via AdminCP for the user.

How are you creating the ticket?

Indeed! I went back and took another look. It turns out if you leave "Send e-mail to user" checked, it will send out a notification (though it will say it's a reply instead of a new request). If you don't check that box--we were not--then it won't send a notification.

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