Redis error during update from 4.2.8 to 4.3.3

[VecchiaSignora]

Good morning,

 

during the upgrade from 4.2.8 to 4.3.3 I receive this error:

now I can't restore the site and I can't skip this error.

How can I do? There is a way to disable Redis at this point in order to complete the upgrade?

I hope that someone can help us...

Thanks in advance

[Optic14]

@VecchiaSignora it is very likely Redis has died and needs to be restarted from the command line, if you don’t know how to do this ask your host to assist.

As a workaround you can disable Redis caching by editing your constants.php file and removing the caching settings.

[VecchiaSignora]

3 hours ago, Optic14 said:

@VecchiaSignora it is very likely Redis has died and needs to be restarted from the command line, if you don’t know how to do this ask your host to assist.

As a workaround you can disable Redis caching by editing your constants.php file and removing the caching settings.

First try was the first thing we did, no result.

We fixed the problem with your workaround. Now all works fine. Thank you very much mate