Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted August 11, 20177 yr Getting error on gallery since latest upgrade Gallery is locked with following error This application is out of date and cannot be enabled until it is upgraded. Please visit your client center to download the full Invision Community package. Have downloaded full package & uploaded files,Still the same error. Gallery info is Application Title Gallery Current Version 4.2.0 (102003) Author Invision Power Services, Inc. Installed 3 minutes ago Any help much appreciated.
August 11, 20177 yr What suite core (shown as "System") version are you using ? Current Gallery and other is 4.2.2: You won't be able to use Gallery 4.2.0 with Suite 4.2.0 for example.
August 12, 20177 yr I'd suggest a quick ticket in the Client Area for this so a support technician can take a look for you. The only immediate thought as to why it is doing this is because some Gallery files are not the 'newer' ones. If you are 'self hosted' you could redownload the complete package and re-upload it to try but if you are in any doubt about this just submit a ticket.
August 12, 20177 yr Author I have aready contacted support but being the weekend i have to wait. First thing i did was downloaded full package and uploaded it but still the same problem
August 12, 20177 yr 102003 is the 'long name' for 4.2.0. You will unfortunately need to wait for a support tech then. It almost appears as though either the files that you downloaded were incorrect (unlikely) or your FTP client decided for some reason to skip them. I have seen this / similar before where a certain FTP application renamed them which caused odd issues. If you want to double check what you have downloaded regarding gallery, open the suite .zip on your desktop etc and look at /applications/gallery/data/versions.json (just open it with a text editor) the last few lines should have 4.2.2. in them: If your file looks like that: Then the problem is in the uploading process itself. If possible try a different FTP client. Filezilla is OK to use (and free) If your file does *not* look like that: Redownload the Suite again and examine said content again of the new one. Note : Whatever you do don't try to add these manually to that file as without other matching files present, it will break.
August 13, 20177 yr The only other check you can sensibly do at this stage is to download that single file via FTP or your hosts file manager (just the ' /applications/gallery/data/versions.json ' nothing else) Then when you have downloaded it, open it on your desktop etc with a text editor and check to see if it really does contain 4.2.2 If it does not then it points towards an uploading concern, but that seems slightly unlikely now given your last reply. You will need to await a support technicians response to this. Support is 24/7 however it is not as quick over a weekend. Thank you for your patience.
Archived
This topic is now archived and is closed to further replies.