mfahl Posted August 11, 2017 Share Posted August 11, 2017 Getting error on gallery since latest upgrade Gallery is locked with following error This application is out of date and cannot be enabled until it is upgraded. Please visit your client center to download the full Invision Community package. Have downloaded full package & uploaded files,Still the same error. Gallery info is Application Title Gallery Current Version 4.2.0 (102003) Author Invision Power Services, Inc. Installed 3 minutes ago Any help much appreciated. Link to comment Share on other sites More sharing options...
AndyF Posted August 11, 2017 Share Posted August 11, 2017 What suite core (shown as "System") version are you using ? Current Gallery and other is 4.2.2: You won't be able to use Gallery 4.2.0 with Suite 4.2.0 for example. Link to comment Share on other sites More sharing options...
mfahl Posted August 12, 2017 Author Share Posted August 12, 2017 All are latest 4.2,only happened after upgrade to 4.2.2 Link to comment Share on other sites More sharing options...
AndyF Posted August 12, 2017 Share Posted August 12, 2017 I'd suggest a quick ticket in the Client Area for this so a support technician can take a look for you. The only immediate thought as to why it is doing this is because some Gallery files are not the 'newer' ones. If you are 'self hosted' you could redownload the complete package and re-upload it to try but if you are in any doubt about this just submit a ticket. Link to comment Share on other sites More sharing options...
mfahl Posted August 12, 2017 Author Share Posted August 12, 2017 I have aready contacted support but being the weekend i have to wait. First thing i did was downloaded full package and uploaded it but still the same problem Link to comment Share on other sites More sharing options...
AndyF Posted August 12, 2017 Share Posted August 12, 2017 102003 is the 'long name' for 4.2.0. You will unfortunately need to wait for a support tech then. It almost appears as though either the files that you downloaded were incorrect (unlikely) or your FTP client decided for some reason to skip them. I have seen this / similar before where a certain FTP application renamed them which caused odd issues. If you want to double check what you have downloaded regarding gallery, open the suite .zip on your desktop etc and look at /applications/gallery/data/versions.json (just open it with a text editor) the last few lines should have 4.2.2. in them: If your file looks like that: Then the problem is in the uploading process itself. If possible try a different FTP client. Filezilla is OK to use (and free) If your file does *not* look like that: Redownload the Suite again and examine said content again of the new one. Note : Whatever you do don't try to add these manually to that file as without other matching files present, it will break. Link to comment Share on other sites More sharing options...
mfahl Posted August 13, 2017 Author Share Posted August 13, 2017 Its exactly as your version both on download & on site . Link to comment Share on other sites More sharing options...
AndyF Posted August 13, 2017 Share Posted August 13, 2017 The only other check you can sensibly do at this stage is to download that single file via FTP or your hosts file manager (just the ' /applications/gallery/data/versions.json ' nothing else) Then when you have downloaded it, open it on your desktop etc with a text editor and check to see if it really does contain 4.2.2 If it does not then it points towards an uploading concern, but that seems slightly unlikely now given your last reply. You will need to await a support technicians response to this. Support is 24/7 however it is not as quick over a weekend. Thank you for your patience. Link to comment Share on other sites More sharing options...
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