Error -200 When Uploading 2.4GB File using IP Downloads App

[techjunkie]

Hello All,

I purchased & installed the IPS Download Add-On Successfully. I have added other file smaller than 2GB file with no problem. But when I upload a 2GB+ file I keep getting this "error -200 there was a problem with processing the uploaded file" I double checked my php config.  I seem to have all of the settings correct. I just can't find whats making it fail. I keeps failing at 89%... Super Frustrating! Looked in error logs and didn't see anything.  I have attached screen shots. Any Suggestions?

This is what I have....

Upload File Size of ZIP 2.6GB

I am running a VPS...
CENTOS 6.8 x86_64 virtuozzo – srv
WHM 60.0 (build 17)

PHP.INI Config File Settings...
max_execution_time 90
max_input_time 1200
upload_max_filesize 6000012390
post_max_size 6000012390
memory_limit -1

[Flitterkill]

Bump execution time up. A bunch. 320. 

Restart apache/nginx/whatever. Try again.

If it fails in the same spot you've probably removed this ini setting as the choke point but pushing it to 640 and restarting/trying again to make sure wouldn't hurt.

[techjunkie]

Thanks @Flitterkill I will try bumping up to 320 Now and see what happens.

[techjunkie]

@Flitterkill I tried upping the execution time...still fails. :-(

[Flitterkill]

Couple guesses.

How much memory do you have on the server? Even though you have no memory limit set for PHP you still have the physical server memory to deal with (specifically how much is not in use and available to use for this process)

Create a smaller zip file size of something or other. 2.4 gig, 2.2 gig, 2.0 gig. And then see where it fails.

The 200 error thing is a little strange but signs point to this being a server problem at frst glance.

Otherwise I(others) will need to look at the code and see if there is a limit somewhere. I'll see if I have a giant file around I can test locally with.

 

[techjunkie]

@Flitterkill I am on a VPS... My VPS is allotted 30 GB of Memory which 2GB of it is actually being used...Screen shot from my server monitor.

[Flitterkill]

Well, on my notebook WAMP install, 3.7 GB zip file.

All good.

So something is timing out on your server somewhere...

Care to go to your ACP, Support tab, and bring up phpinfo? PM me the results or save them to a txt file and attach into this thread.

 

[TDBF]

2 hours ago, techjunkie said:

Hello All,

I purchased & installed the IPS Download Add-On Successfully. I have added other file smaller than 2GB file with no problem. But when I upload a 2GB+ file I keep getting this "error -200 there was a problem with processing the uploaded file" I double checked my php config.  I seem to have all of the settings correct. I just can't find whats making it fail. I keeps failing at 89%... Super Frustrating! Looked in error logs and didn't see anything.  I have attached screen shots. Any Suggestions?

This is what I have....

Upload File Size of ZIP 2.6GB

I am running a VPS...
CENTOS 6.8 x86_64 virtuozzo – srv
WHM 60.0 (build 17)

PHP.INI Config File Settings...
max_execution_time 90
max_input_time 1200
upload_max_filesize 6000012390
post_max_size 6000012390
memory_limit -1

Apache? What is your LimitRequestBody set at?

[Rhett]

What version of apache you are running?  and can you clarify if the OS is 32 bit or 64? 

[Flitterkill]

@Rhett it's 64bit

17 minutes ago, TDBF said:

CENTOS 6.8 x86_64 virtuozzo – srv

 

[techjunkie]

@Flitterkill @Rhett I saved my phpinfo in a HTML file and zipped it...  techjunkie_phpinfo.zip

[Rhett]

What version of apache?

[Flitterkill]

For fun, disable Suhosin, then give it a try. There *might* be a few possible vars there crashing it out. Easier to disable and test than to alter the settings one by one. If it works with Suhosin disabled you've got the thing and just need to tweak as needed.

[techjunkie]

16 minutes ago, Rhett said:

What version of apache?

My Version: Apache/2.4.18

[techjunkie]

8 minutes ago, Flitterkill said:

For fun, disable Suhosin, then give it a try. There *might* be a few possible vars there crashing it out. Easier to disable and test than to alter the settings one by one. If it works with Suhosin disabled you've got the thing and just need to tweak as needed.

How would I disable Suhosin in WHM/Cpanel? Would I have to remove via Easy Apache 3

[Flitterkill]

http://cpanelplesk.com/disable-suhosin/

For the record, some of your Suhosin settings are way way low but let's just disable Suhosin for now and see if it flies; like I said, much easier doing this than hitting s the vars one by one.

[techjunkie]

20 minutes ago, Flitterkill said:

http://cpanelplesk.com/disable-suhosin/

For the record, some of your Suhosin settings are way way low but let's just disable Suhosin for now and see if it flies; like I said, much easier doing this than hitting s the vars one by one.

I added the following in the php.ini file... Saved... & Restarted Apache... Now Trying Upload again.

[suhosin]
; Misc Options
suhosin.simulation = On
[On indicates disabled, Off indicates enabled]

 

[techjunkie]

@Flitterkill After being disabled....Still getting the -200 Error

[Flitterkill]

Sorry, looks like this one is going to be tougher. If you havent already, submit a support request - you're paying for it!

Are you saving the files locally or do you havethem going elsewhere (Amazon S3, etc...)?

Also, edit the Downloads file category you have these going into and check under the Submissions tab. Make sure you don't have a file size limit set there.

[techjunkie]

@Flitterkill Yeah I tried everything including your help, I will open a support ticket. I am saving them locally. Is there an option for the IPS Download app to point to a link hosted elsewhere and keep track of the downloads? Example... if I host the file on my google drive, but put the download link to that file in the Downloads section to keep track of how many people are downloading?

[TDBF]

51 minutes ago, techjunkie said:

My Version: Apache/2.4.18

What is your LimitRequestBody in Apache set at? This setting could be causing you to hit the 2gig limit. I would check its value first before submitting a support ticket.

[techjunkie]

8 minutes ago, TDBF said:

What is your LimitRequestBody in Apache set at? This setting could be causing you to hit the 2gig limit. I would check its value first before submitting a support ticket.

I searched httpd.conf file located /usr/local/apache/conf in cpanel, but did not see a setting under "LimitRequestBody" Would there be a reason why it's not in there? 

[Flitterkill]

Another possibility is mod security or firewall stuff that has similar file size limits set

mod security has something like this

SecRequestBodyLimit

 

[TDBF]

8 minutes ago, techjunkie said:

I searched httpd.conf file located /usr/local/apache/conf in cpanel, but did not see a setting under "LimitRequestBody" Would there be a reason why it's not in there? 

If LimitRequestBody isn't there then it will default to 0, which means unlimited but, there is actually a 2gig upload limit there.

I'm not sure why you are trying to upload this via http when ftp would be a better solution here. Just upload it via FTP and do some jiggery pokery via the IP Downloads database to get the upload file to match.

[Rhett]

Time the upload to the point it fails, it's likely hitting a timeout limit in apache, php or even mysql in this case as it's a large upload and likeky taking a while.