License key denied

[Carlos de Alcântara]

Hi, I was upgrading my ipb to version 4, and now I'm stuck because of this:

 

 

And I think it shouldn't happen, since it is exactly the same license key and exactly the same url, I'm just upgrading.

 

 

 

How can I solve this? My forum is offline now, so I have this urgency.

 

Thanks!

[MADMAN32395]

1 hour ago, Carlos de Alcântara said:

My forum is offline now, so I have this urgency

If you are having License key issues and your site is completely offline/unusable, please submit a ticket in your client area and flag it as critical.

[AndyF]

Moving topic to Peer to Peer Tech Support

I can't actually read the 'message' in the first screenshot as its a thumbnail.

What does the 'error message' say ? You're not using a 'legacy' type licence are you ?

You'd need to submit a ticket in the Client Area as indicated so a support technician can take a look at this for you really. They will be able to determine quite quickly the cause for this and how to proceed.

[duyfr]

On 28/05/2016 at 1:31 PM, AndyF said:

You'd need to submit a ticket in the Client Area as indicated so a support technician can take a look at this for you really. They will be able to determine quite quickly the cause for this and how to proceed.

i dont think he can use " client area" as "member" group ?  http://prntscr.com/ba27x9

[MADMAN32395]

3 hours ago, duyfr said:

i dont think he can use " client area" as "member" group ?  http://prntscr.com/ba27x9

You can always use the client area. How else do you submit tickets? He may have a legacy license so he might not have 4.x capability , but idk. That's between him and customer service / tech support . Since he's having a license issue currently.