PookyMacMan Posted January 1, 2016 Posted January 1, 2016 Hi there, In IPB 3.x, saved actions (or moderation actions) were ordered alphabetically. Now, in IPB 4.x, it looks like it is ordered in the order of creation, which means that all 30+ of the actions we had before are in an apparently random order. Can we have back simply the ability to have saved actions in alphabetical order? If not that, having the ability to reorder them ourselves would be very fine as well. But this random order/order of creation business is slightly bothersome, particularly for those of us who use a lot of them.
Joel R Posted January 1, 2016 Posted January 1, 2016 34 minutes ago, PookyMacMan said: Hi there, In IPB 3.x, saved actions (or moderation actions) were ordered alphabetically. Now, in IPB 4.x, it looks like it is ordered in the order of creation, which means that all 30+ of the actions we had before are in an apparently random order. Can we have back simply the ability to have saved actions in alphabetical order? If not that, having the ability to reorder them ourselves would be very fine as well. But this random order/order of creation business is slightly bothersome, particularly for those of us who use a lot of them. Curious. What sorts of custom saves actions do you use?
PookyMacMan Posted January 2, 2016 Author Posted January 2, 2016 All of them are to streamline product support. For example, we have Tier 1 Review, Tier 2 Review, and Tier 3 Review for different divisions of support. Each one of them adds the appropriate topic prefix for each tier, and adds a reply to inform the user that it has been marked for review by staff. We also have Order # Required, which informs the user that we need their order information in order to process their request for support (our anti-piracy mechanism, so to speak). Most of them are preset responses for common issues for our products though, so that we don't have to type in the same responses every time.
Joel R Posted January 2, 2016 Posted January 2, 2016 3 hours ago, PookyMacMan said: All of them are to streamline product support. For example, we have Tier 1 Review, Tier 2 Review, and Tier 3 Review for different divisions of support. Each one of them adds the appropriate topic prefix for each tier, and adds a reply to inform the user that it has been marked for review by staff. We also have Order # Required, which informs the user that we need their order information in order to process their request for support (our anti-piracy mechanism, so to speak). Most of them are preset responses for common issues for our products though, so that we don't have to type in the same responses every time. I see. That's interesting, I've never used Saved Actions so it's nice to see a real world case study.
PookyMacMan Posted January 4, 2016 Author Posted January 4, 2016 You wouldn't believe how much it improves our support! It still works well, but it's a lot harder to find them now since they're all out of order.
PookyMacMan Posted January 4, 2016 Author Posted January 4, 2016 Honestly, I wouldn't be opposed to some kind of "back door" method either, I'm comfortable going into the database and running basic SQL queries in there...but I don't know what values to change. Couldn't find anything relevant in phpMyAdmin.
MikeChristopher Posted March 28, 2018 Posted March 28, 2018 I was just going to raise a topic on this and then found this - is there any way to reorder them?
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