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Cannot install


screamingiraffe

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When trying to install, right after entering the admin name and password, i get the following error regarding the database

Fatal error: Uncaught exception 'IPS\Db\Exception' with message 'Table 

After which I just get:

 

An error occurred (500 Error)

We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. 

You can try again by clicking the button below, or try again later.
The database does exist - no tables since I assumed Ipb would create those, and the setup has the correct mysql account info (the database does get created by the setup script)

Step: System Check

  •   System Check
  •   License
  •   Applications
  •   Server Details
  •   Admin
  •   Install

PHP Requirements

  • PHP version 5.5.30.
  • cURL extension loaded.
  • Multibyte String extension loaded
  • DOM extension loaded
  • GD extension loaded
  • MySQLi extension loaded
  • OpenSSL extension loaded
  • Session extension loaded
  • SimpleXML extension loaded
  • XML extension loaded
  • XMLReader extension loaded
  • XMLWriter extension loaded
  • Phar extension loaded
  • Zip extension loaded
  • 128 MB memory limit.

All of the folders are set to 777 for this test

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Everytime I respond to support with extra details, the support manager uses a form email (copy/pasting) it repeatedly, which is very unprofessional.

I literally got this same response 5 times in a row, and I've given him what he's asked for more than once.  Not getting anywhere with support ..

fairly frustrating since I've been paying these guys for almost 6 years now, and this is my first real support request

 

Rhett Buck has replied to your support request.

 

Hello, this sounds like there is an issue with the database you are trying to use here, I would recommend that you start over, and use a new database etc.

 

 

 

If you would like we can also install this for you as well.

 

 

 

If so, please provide the database information and FTP access.

 

 

 

Regards,

 

 

 

Rhett
Hosting & Support Manager
Invision Power Services Inc

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