Wondering request to reopen bug proper etiquette?

[chilihead]

If a bug is marked closed (not a bug), or fixed, and it is a bug, or not fixed, what is the best action to have it reopened?

I've tried replying. I've also tried replying with a mention. But they go unnoticed and are often archived.

I always thought that was the proper way but it does not work. Should we start a new report and link to it?

How a bout a "Petition to reopen" function with proof, we post the proof and it gets marked Pending again, but is in moderation for you to decide the status... or similar.

Thanks

[AndyF]

Generally replying is the normal first course of action I'd suggest.

Is it easily reproducible ? If so a quick ticket in the Client Area (with 'steps to produce it) along with a link to said report might be an idea.

Other alternative is a fresh bug report but include a link to the old one as well.

 

 

[chilihead]

Thanks... if the replies go unnoticed within a reasonable amount of time I will start a new one with a link, was just making sure that was not frowned upon.  

[AndyF]

I'd speculate it was this ?

 

 

 

[chilihead]

I don't have permission to view that link, and I was more just wondering the protocol, but there's a few where this happened, here's one marked Closed a month ago and proof posted but no reply...

 

This one, I replied Thursday so not that long ago yet, but in my experience replying doesn't always work once marked fixed, I'll keep an eye on, thanks.

[Lindy]

No need - such reports will be reviewed again based on new activity. Of course, you can always submit a ticket as well. Be specific and include a link to the bug report. Thanks.