chilihead Posted December 1, 2015 Share Posted December 1, 2015 If a bug is marked closed (not a bug), or fixed, and it is a bug, or not fixed, what is the best action to have it reopened? I've tried replying. I've also tried replying with a mention. But they go unnoticed and are often archived. I always thought that was the proper way but it does not work. Should we start a new report and link to it? How a bout a "Petition to reopen" function with proof, we post the proof and it gets marked Pending again, but is in moderation for you to decide the status... or similar. Thanks Link to comment Share on other sites More sharing options...
AndyF Posted December 1, 2015 Share Posted December 1, 2015 Generally replying is the normal first course of action I'd suggest. Is it easily reproducible ? If so a quick ticket in the Client Area (with 'steps to produce it) along with a link to said report might be an idea. Other alternative is a fresh bug report but include a link to the old one as well. Link to comment Share on other sites More sharing options...
chilihead Posted December 1, 2015 Author Share Posted December 1, 2015 Thanks... if the replies go unnoticed within a reasonable amount of time I will start a new one with a link, was just making sure that was not frowned upon. Link to comment Share on other sites More sharing options...
AndyF Posted December 1, 2015 Share Posted December 1, 2015 I'd speculate it was this ? Link to comment Share on other sites More sharing options...
chilihead Posted December 1, 2015 Author Share Posted December 1, 2015 I don't have permission to view that link, and I was more just wondering the protocol, but there's a few where this happened, here's one marked Closed a month ago and proof posted but no reply... This one, I replied Thursday so not that long ago yet, but in my experience replying doesn't always work once marked fixed, I'll keep an eye on, thanks. Link to comment Share on other sites More sharing options...
Management Lindy Posted December 2, 2015 Management Share Posted December 2, 2015 No need - such reports will be reviewed again based on new activity. Of course, you can always submit a ticket as well. Be specific and include a link to the bug report. Thanks. Link to comment Share on other sites More sharing options...
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