December 1, 2015 in Feedback
If a bug is marked closed (not a bug), or fixed, and it is a bug, or not fixed, what is the best action to have it reopened?
I've tried replying. I've also tried replying with a mention. But they go unnoticed and are often archived.
I always thought that was the proper way but it does not work. Should we start a new report and link to it?
How a bout a "Petition to reopen" function with proof, we post the proof and it gets marked Pending again, but is in moderation for you to decide the status... or similar.
Generally replying is the normal first course of action I'd suggest.
Is it easily reproducible ? If so a quick ticket in the Client Area (with 'steps to produce it) along with a link to said report might be an idea.
Other alternative is a fresh bug report but include a link to the old one as well.
Thanks... if the replies go unnoticed within a reasonable amount of time I will start a new one with a link, was just making sure that was not frowned upon.
I'd speculate it was this ?
I don't have permission to view that link, and I was more just wondering the protocol, but there's a few where this happened, here's one marked Closed a month ago and proof posted but no reply...
This one, I replied Thursday so not that long ago yet, but in my experience replying doesn't always work once marked fixed, I'll keep an eye on, thanks.
No need - such reports will be reviewed again based on new activity. Of course, you can always submit a ticket as well. Be specific and include a link to the bug report. Thanks.
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