senators24 Posted October 5, 2015 Posted October 5, 2015 As of the 1st of the month, for some reason my server is unable to reach invision services, every time I put in my license number I get this error; " There was an error communicating with the IPS License Server: name lookup timed out. Please try again later or contact IPS technical support for assistance. " I've contacted support, they apparently can't reach or access my site, and it's only them, none of my customer base has any issue accessing my site or services. Also, commerce can't access PayPal to direct payments/invoices to them. I'm not sure if this is related. Support stated it's probably my firewall, I've look to the best of my knowledge and I can't find anything wrong. I've even added IP addresses to iptables whitelist that support had given me for their license server etc. I'm running a fully managed Linux (CentOS server). Any help would be greatly appreciated as I'm currently unable to provide services for new customers on my website.
senators24 Posted October 5, 2015 Author Posted October 5, 2015 I've even disabled my firewall completely, and my server still can't reach them. I can ping/traceroute any other server or IP address other then the ones they provided me. I just don't understand.
senators24 Posted October 5, 2015 Author Posted October 5, 2015 12 minutes ago, tnn said: Are you using ConfigServer AND ModSecurity? No & no. I have ModSecurity installed in WHM, but it's not enabled.
tnn Posted October 5, 2015 Posted October 5, 2015 ok, I'm trying to look around just in case but that is a mystery
Ahmad E. Posted October 5, 2015 Posted October 5, 2015 Take a look at the logs, I'm not sure where they are located as you are using cPanel though, just google it.
senators24 Posted October 5, 2015 Author Posted October 5, 2015 What would I be looking for in the logs?
Robulosity2 Posted October 6, 2015 Posted October 6, 2015 Try creating a constants.php in your installation root directory and put this in it <?php define( 'BYPASS_CURL', TRUE );
senators24 Posted October 6, 2015 Author Posted October 6, 2015 1 hour ago, Robulosity2 said: Try creating a constants.php in your installation root directory and put this in it <?php define( 'BYPASS_CURL', TRUE ); That worked!!! Why though? I'm so confused!
Sebbo78 Posted October 6, 2015 Posted October 6, 2015 I have this same problem. Hopefully this constants.php would help. Have to try later today.
Tracy Perry Posted October 6, 2015 Posted October 6, 2015 3 hours ago, senators24 said: That worked!!! Why though? I'm so confused! Do you have php-curl (or possibly php5-curl) enabled in your PHP processor?
kkucharsky Posted November 10, 2015 Posted November 10, 2015 I have the same problem, I have simply server in ovh.com... In this situation my forum doesnt work. Any idea? Thanks!
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