Unable to log in with email address

[JohnCourt]

Members are unable to login with email address. When the proper email address is used in lieu of display name log in, and when the proper password is entered, and the log in attempt is made, an error message of :

(The password you entered is incorrect. Please try again (make sure your caps lock is off).

I have tried the email login method with two of my test profiles and my own profile and I am having the same issues as our members. The log in by display name method works fine using the same password.

any help is greatly appreciated

[titos]

Had the same issue, and realized there's a setting in System > Login Handlers > edit Standard > Authentication type: Display Name or Email Address.

[todd@payrollexpressinc.com]

so how do I fix this?  I am getting the same complaints, it seems to be coming from Android device users... 

 

[titos]

Select "Display Name or Email Address" for the "Authentication type" setting in the "System > Login Handlers > edit Standard" page of ACP

[Jim M]

Do what @titos is saying and you'll be golden  

[todd@payrollexpressinc.com]

I've done that, thank you, will see if my android users still have the issue. 

~todd