White screen of death

[wouter@potentia-hosting.nl]

Hello,

After recovering from a server that was acting up I now get a nice white screen of death.

I've put errors on and apperently something goes wrong somewhere but where I am getting lost.

The site: www.jeepforum.nl

The error:

Fatal error: Uncaught exception 'Exception' with message 'NO_FILE' in /var/www/clients/client1/web1/web/admin/sources/classes/output/systemTemplates.php:72 Stack trace: #0 /var/www/clients/client1/web1/web/ips_kernel/classDb.php(1847): systemTemplates->getClass('ipsDriverError') #1 /var/www/clients/client1/web1/web/ips_kernel/classDbMysqliClient.php(137): dbMain->throwFatalError() #2 /var/www/clients/client1/web1/web/admin/sources/base/ipsRegistry.php(2711): db_driver_mysql->connect() #3 /var/www/clients/client1/web1/web/admin/sources/base/ipsRegistry.php(515): ips_DBRegistry::setDB('mysql') #4 /var/www/clients/client1/web1/web/admin/sources/base/ipsController.php(81): ipsRegistry::init() #5 /var/www/clients/client1/web1/web/admin/sources/base/ipsController.php(66): ipsController->init() #6 /var/www/clients/client1/web1/web/index.php(26): ipsController::run() #7 {main} thrown in /var/www/clients/client1/web1/web/admin/sources/classes/output/systemTemplates.php on line 72

Regards

[AndyF]

Does the admin panel work if you visit directly ie site.com/admin ?

If not:

Refresh (re-upload) the board files apart from /admin/install and conf_global.php.dist

If it persists, get the .zip and inside the /tools folder get the upgradefinish directory. Place this directory complete inside your admin directory, then visit it in your browser ie: site.com/admin/upgradefinish/index.php

Note: There will be no login prompt and no warning, it will start straight away. Let it run till the end. Important: Remove the /upgradefinish folder immediately after it has completed.

Now try to view your board again, working ?

[wouter@potentia-hosting.nl]

The admin folder is not working. I am now uploading everything again. Where could I find the /tools directory? because I cant seem to find it?

[wouter@potentia-hosting.nl]

Fatal error: Call to a member function userHoverCard() on a non-object in /var/www/clients/client1/web1/web/admin/sources/base/ipsMember.php on line 164

Is the current error

[AndyF]

The tools folder is in the .zip its not (normally) and should not be uploaded unlesss you need a specific tool from it.

Your latest error is saying "a template is missing!" to fix this:

Assuming ACP works : Look / Feel > Template Tools > Rebuild Master Skin Data > Check all the box's and run it. When it has finished return to template tools, this time run 'Recache Skin Sets'

If you cannot do this because the ACP is broken, use the 'upgradefinish' as indicated in my post above or submit a ticket to the Client Area for assistance. :smile: Link here

[wouter@potentia-hosting.nl]

So update now, my admin is working again but I still see a white screen. What can I do to fix that? I used the above methods as you mentioned no effect.

[AndyF]

After rebuilding the skins ?

Temporarily disable all hooks via Manage Hooks. Any better ?

If not:

Connect via FTP and open /index.php and add this after the opening <?php (on a new line)

error_reporting(E_ALL);
ini_set('error_reporting', E_ALL);
ini_set('display_errors',1);

Now take a look at the front end again, you should hopefully have it throw out some errors to see.