April 3, 2013 in Feedback
I see a lot of posts on the forums about support, normally unduly negative remarks which are quickly rebuttled with the facts.
I've had a support ticket open for several days now relating to a bug on the bug tracker. The support from start to finish has been exemplary with polite, courteous and informative responses. IPS have been actively diagnosing the issue using the details I provided and it looks like we're finally there.
I cannot sing the praises of IPS support highly enough. This is why we renew! :)
Thanks to all IPS staff who were involved at one stage or another: Phil, Alan, Andrew, Rhett, Ryan and Brandon.
Glad we were able to meet your expectations. :) Thank you for the positive comments.
I second that. Their support is an undervalued asset if you are trying to run a REAL business with your forums. Having a business partner that knows the technology inside out is a huge relief.
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Started 39 minutes ago
Leon de Graaff
Started 1 hour ago
Started Thursday at 11:34 AM