Hexsplosions Posted April 3, 2013 Share Posted April 3, 2013 I see a lot of posts on the forums about support, normally unduly negative remarks which are quickly rebuttled with the facts. I've had a support ticket open for several days now relating to a bug on the bug tracker. The support from start to finish has been exemplary with polite, courteous and informative responses. IPS have been actively diagnosing the issue using the details I provided and it looks like we're finally there. I cannot sing the praises of IPS support highly enough. This is why we renew! :) Thanks to all IPS staff who were involved at one stage or another: Phil, Alan, Andrew, Rhett, Ryan and Brandon. Link to comment Share on other sites More sharing options...
bfarber Posted April 3, 2013 Share Posted April 3, 2013 Glad we were able to meet your expectations. :) Thank you for the positive comments. Link to comment Share on other sites More sharing options...
ipb408 Posted April 6, 2013 Share Posted April 6, 2013 I second that. Their support is an undervalued asset if you are trying to run a REAL business with your forums. Having a business partner that knows the technology inside out is a huge relief. Link to comment Share on other sites More sharing options...
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