Why does Chat expire with Board when license is active?

[chilihead]

When your paid Chat license is active, and your Board license expires, why does Chat act as expired? (Users see an expired key message)

[Collin S.]

If you have a paid chat package, you should still be able to use it until it expires. Please email accounts@invisionpower.com so that we can assist you with this. :thumbsup:

[chilihead]

It doesn't work that way. My Board expired, and exactly at midnight members could not enter Chat. The message said the key expired, and to contact the admin.

I do not need help regarding this, thought you would like to know.

Tracker: http://community.invisionpower.com/tracker/issue-29182-chat-acts-as-expired-when-board-expires/page__gopid__112145#entry112145

[bfarber]

As mentioned in the bug report, there's a reason it happened on *your* account (it is because you had the 5 free user license attached to the IP.Board package that expired, not the paid chat package).

[chilihead]

That's not correct. I swapped everything around after the board expired. The Chat 50 was in the Board that is now expired. I associated it to and entered the new license key on the current Board.

I can guarantee my Chat 50 expired with the Board that expired.

If you want I can set my current Board up with the expired license so you can see.

Tracker updated.

[bfarber]

As mentioned in the report, best to work the issue through a ticket. We'd need to work from your account to identify any issues with your licenses.