jrainey Posted July 22, 2009 Posted July 22, 2009 Hi, I dont usually rant but ive run out of patience ive been waiting at the computer for the past 12 hours for a response to a ticket I sent earlier this morning. I know I am probably in a queue and understand but any ideas to when my issue might be solved would be appreciated. Thank You
tranceandy Posted July 22, 2009 Posted July 22, 2009 You can find the Standards of Service on the IPS Website :) I am sure your ticket will be answered as soon as possible :D
Management Lindy Posted July 22, 2009 Management Posted July 22, 2009 We kindly ask that you remain patient for just a bit longer - all requests will be answered as quickly as possible. Thank you for your patience. :)
jrainey Posted July 22, 2009 Author Posted July 22, 2009 [quote name='Lindy' date='22 July 2009 - 09:21 PM' timestamp='1248294077' post='1830981'] We kindly ask that you remain patient for just a bit longer - all requests will be answered as quickly as possible. Thank you for your patience. :) Phew! great to see someone is still alive... Thanks for the quick response and i guess ill struggle on and wait that bit longer
Hardy Girl Posted July 22, 2009 Posted July 22, 2009 Eh, I've been waiting almost 24 hours. But mine is for an upgrade, so I know it'll be a wait. IPS is always working as fast as they can, and usually reply within the hour (to me at least), when they don't have hundreds of tickets to sort a day. It's the best support team I've ever experienced, bar none.
Iron Indian Posted July 22, 2009 Posted July 22, 2009 What is the ticket for? If the site is down I could see being upset ... even pissed off. But if the site ain't down ... relax a bit
Guest Posted July 22, 2009 Posted July 22, 2009 The license states ticket turnaround time is 48 hours. You're still well within that. The fact that you're used to/expect it to be answered sooner is just a testament to the good quality of service IPS has :)By the way...am I the only one that's noticed how many of these topics there have been lately? :unsure:
Iron Indian Posted July 22, 2009 Posted July 22, 2009 [quote name='Gärrett' date='22 July 2009 - 09:36 PM' timestamp='1248295004' post='1831007']The fact that you're used to/expect it to be answered sooner is just a testament to the good quality of service IPS has :) Yep!!!
jrainey Posted July 22, 2009 Author Posted July 22, 2009 [quote name='Iron Indian' date='22 July 2009 - 09:36 PM' timestamp='1248294966' post='1831006'] What is the ticket for? If the site is down I could see being upset ... even pissed off. But if the site ain't down ... relax a bit Hi, Thanks for the response Its in relation to the upgrade from 2.3.6 to 3.0.1 after I finished upgrade I got the following error Fatal error: Class 'skin_global_1' not found in D:********forumadminsourcesclassesoutputpublicOutput.php on line 1329 Also when I go to adminCP the page does not display properly?
jrainey Posted July 23, 2009 Author Posted July 23, 2009 [quote name='jrainey' date='22 July 2009 - 09:45 PM' timestamp='1248295539' post='1831017'] Hi, Thanks for the response Its in relation to the upgrade from 2.3.6 to 3.0.1 after I finished upgrade I got the following error Fatal error: Class 'skin_global_1' not found in D:********forumadminsourcesclassesoutputpublicOutput.php on line 1329 Also when I go to adminCP the page does not display properly? Waiting nearly 30 hours now... :whistle:
Management Matt Posted July 23, 2009 Management Posted July 23, 2009 Thanks for the update ;) As mentioned above, our turn-around is within 48 hours. Our techs are working flat out and we'll get to your issue ASAP. Thanks.
Michael Posted July 23, 2009 Posted July 23, 2009 [quote name='jrainey' date='23 July 2009 - 08:24 AM' timestamp='1248351890' post='1831506'] Waiting nearly 30 hours now... :whistle: [quote name='Gärrett' date='22 July 2009 - 04:36 PM' timestamp='1248295004' post='1831007'] The license states ticket turnaround time is 48 hours. You're still well within that.
jrainey Posted July 23, 2009 Author Posted July 23, 2009 [quote name='Μichael' date='23 July 2009 - 01:29 PM' timestamp='1248352168' post='1831509'] Being looked at now thanks to Matt :D Cheers
Dreamlander Posted July 23, 2009 Posted July 23, 2009 12 hours is nothing compared with my tickets I have 8 tickets with no answer and 2 of them with 7 days older. So used to it :) !
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