Customer status on account?

[TrixieTang]

I purchased an IP.Board license on Saturday, I tried sending a support ticket on how to get customer status for my forum account, but the tickets aren't showing in my client area, are they supposed to?

Sorry, I'm a bit of a n00b at this... ^^;;;

[elj]

Yeah. Make sure you're submitting the ticket properly - it loads another page of Knowledge Base articles, you need to scroll to the bottom of there and submit it again. :)

[hollland]

I do believe that the the week-ends are the days off for the staff so today you will get for sure an answer. Only make sure that the ticket went through

[TrixieTang]

Thanks, I got the ticket through this time. ^^