tenaki Posted January 9, 2007 Share Posted January 9, 2007 Having problems with support I would like to make a suggestion.After putting in a request to be upgraded I would far rather have a message saying your board will be scheduled for upgrade in xxx days rather than this current downtime. It would appear that the upgrade was done quickly the fix however is still ongoing after 19+hrs.I am not spoiling for a fight here or anything I am just asking that the system for upgrades after major releases could be looked at.You can only do so much in a day and that should be considered after a major release. Link to comment Share on other sites More sharing options...
Management Lindy Posted January 10, 2007 Management Share Posted January 10, 2007 Would you mind sending me a PM with your ticket number? I'd like to look into this further, if for nothing else, to see where any breakdowns occurred. Thank you and I apologize for any inconvenience. Link to comment Share on other sites More sharing options...
tenaki Posted January 10, 2007 Share Posted January 10, 2007 It is resolved now Lindy thank you. I didn't post it with the intention of trying to push it long I just feel it should be looked at generally. I left my upgrade thinking by now it should have been quieter for you guys.I haven't got the answer I am afraid. But I think there should be something to flag up a ticket if it is x hours open. A reply saying we are all on holiday be back Monday would be better than the silence we get sometimes. Link to comment Share on other sites More sharing options...
Mark Posted January 10, 2007 Share Posted January 10, 2007 I think it used to be if a ticket was open for 48 hours you could escalate it, and emails sent after 2 days still say it's possible, but I've never seen an option to do so Link to comment Share on other sites More sharing options...
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