stobbo Posted December 21, 2006 Share Posted December 21, 2006 I think it would be good if on the IPS forums they had a area for pre purchase questions. I think it would help people who need to ask questions about any Invision Power product before they buy it. It could also maybe take a burden of the IPS support staff. Link to comment Share on other sites More sharing options...
Watty Posted December 21, 2006 Share Posted December 21, 2006 Normally that would be a good idea - but the problem with this is that non-ips staff tend to jump in on a pre-sales question. Granted, many of the non-ips staff replie(s) are correct, but at times they are incorrect (or not 100% right) which can certainly cause confusion for the requestor and can all too easily go off-topic.You can always email sales@invisionpower.com for any of your pre-sales questions. Link to comment Share on other sites More sharing options...
stobbo Posted December 21, 2006 Share Posted December 21, 2006 I guess that could be a problem. But I have seen it on other hosting/software company's, and it has worked. If it turns out out to not work, then it could be removed. Link to comment Share on other sites More sharing options...
elj Posted December 21, 2006 Share Posted December 21, 2006 There was a forum for a long time, and it was removed. :) Link to comment Share on other sites More sharing options...
Antony Posted December 21, 2006 Share Posted December 21, 2006 Perhaps all replies could be approved by a moderator before being visible? Of course, this would take a lot of work from IPS staff, so this might not be practical. Link to comment Share on other sites More sharing options...
Management Charles Posted December 21, 2006 Management Share Posted December 21, 2006 We really prefer email because then if a customer does order something their presales questions are tagged to their account as a support ticket so we have a record of all communication with them. It's a feature of Nexus. Link to comment Share on other sites More sharing options...
stobbo Posted December 21, 2006 Share Posted December 21, 2006 There was a forum for a long time, and it was removed. :)I guess maybe it isn't a good idea if it should be removed.We really prefer email because then if a customer does order something their presales questions are tagged to their account as a support ticket so we have a record of all communication with them. It's a feature of Nexus.Seems nice, can't wait for Nexus :P , anyway I guess if it is better to do via email then maybe it should be kept that way. Link to comment Share on other sites More sharing options...
Mark Posted December 22, 2006 Share Posted December 22, 2006 We really prefer email because then if a customer does order something their presales questions are tagged to their account as a support ticket so we have a record of all communication with them. It's a feature of Nexus.Yeah, I always found that pretty cool. When I first logged into my client area there was already a ticket with a pre-sales conversation I'd had.Perhaps a mailto reirect forum? Link to comment Share on other sites More sharing options...
stobbo Posted December 22, 2006 Share Posted December 22, 2006 Yeah, I always found that pretty cool. When I first logged into my client area there was already a ticket with a pre-sales conversation I'd had.Perhaps a mailto reirect forum?That is a neat idea. Or a link to a form similar to the piracy one which can be used for pre sales questoins. Link to comment Share on other sites More sharing options...
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