.John. Posted January 12, 2006 Posted January 12, 2006 Yes, IPSBeyond is considered support - and thus you must have a valid support license to gain access :)
bfarber Posted January 12, 2006 Posted January 12, 2006 In order to have unrestricted access to IPS Beyond you must have an active support license. :)
NickTheGreek Posted January 13, 2006 Posted January 13, 2006 no need to update the annual Gallery or Blog license though, right ? or you gain access to IPSB according to what you have bought as a customer ?
.John. Posted January 13, 2006 Posted January 13, 2006 no need to update the annual Gallery or Blog license though, right ? or you gain access to IPSB according to what you have bought as a customer ? If you have an active IPG and/or ICB license, you gain access to their respective forums...
Sonic98 Posted January 13, 2006 Posted January 13, 2006 I'm glad they finally added a alternate contact option
Glitch Posted January 13, 2006 Posted January 13, 2006 In order to have unrestricted access to IPS Beyond you must have an active support license. :) Hmmmm... I did not know this ... :blink: Then the $30 might even be well spend, I guess I
.John. Posted January 13, 2006 Posted January 13, 2006 Hmmmm... I did not know this ... :blink: Then the $30 might even be well spend, I guess I
Michael P Posted January 13, 2006 Posted January 13, 2006 My only criticism about having to have an active support license, is that its not even official support, it has a disclaimer at the top saying that for official support you can always submit a ticket. Sure its worth having an active license but they should make it clear that ipsbeyond is official support. I can see now, that some resource sites may start to charge entry for access, but something that is lower than $30. To make people do it all they would need as an extra would be staff willing to perform upgrades and installs for people.
bfarber Posted January 13, 2006 Posted January 13, 2006 However those people would not have access to our client center for official support. In the end it's up to the customer, however IPS Beyond is only one benefit of having an active support license.
Sonic98 Posted January 15, 2006 Posted January 15, 2006 So, are we still unable to get more than 1 name?
.John. Posted January 15, 2006 Posted January 15, 2006 I don't believe alternate contacts have yet to be supported, but they will be :)
Michael P Posted January 18, 2006 Posted January 18, 2006 In order to have unrestricted access to IPS Beyond you must have an active support license. :)http://forums.invisionpower.com/index.php?...dpost&p=1163610 :whistle:
Alex Duggan Posted January 18, 2006 Posted January 18, 2006 http://forums.invisionpower.com/index.php?...dpost&p=1163610 :whistle: IPS Beyond != Customer Forums The customer forums were the ones present on these forums here before they were re-organised. As they're no longer in existance, there's nothing here to give access to anymore.
DjZvEr Posted January 18, 2006 Posted January 18, 2006 The site is down, does this mean that there is an upgrade going on?
.John. Posted January 18, 2006 Posted January 18, 2006 The site is down, does this mean that there is an upgrade going on? Yes, there is an upgrade taking place at the moment... Shouldn't take anymore than half an hour :)
Michael P Posted January 18, 2006 Posted January 18, 2006 IPS Beyond != Customer Forums The customer forums were the ones present on these forums here before they were re-organised. As they're no longer in existance, there's nothing here to give access to anymore. I know :P although technically they are forums for customers / customer forums ;)
bfarber Posted January 19, 2006 Posted January 19, 2006 Alternate contacts are now supported. You can allow up to 3 of your alternate contacts access to IPS Beyond - they will have access to the sections you have granted them access to in the client center. :)
Chuckmeister Posted January 22, 2006 Posted January 22, 2006 Hello My member group has suddenly been put into expired members but clearly (to me) I am still a customer to your company. Is it an issue with the license I have?? Chuck :)
robirming Posted January 22, 2006 Posted January 22, 2006 My member group has suddenly been put into expired members but clearly (to me) I am still a customer to your company. Same here. :huh:
tranceandy Posted January 22, 2006 Posted January 22, 2006 Same here, I think there maybe a bug in the system >_<
Alex Duggan Posted January 22, 2006 Posted January 22, 2006 Please remember that IPS Beyond is in the Beta stages - there has been a problem with the task that ran earlier today to update everyones status. Am sure it'll be resolved shortly :)
sunrisecc Posted January 22, 2006 Posted January 22, 2006 In my situaution I am locked out of the Feedback forum, do not have access to PMs, and when I tried to report an error on the forums, the email bounced back. The bounce-back error is as follows:brandon@invisionpower.com retry time not reached for any host after a long failure period
FancyDining Posted January 22, 2006 Posted January 22, 2006 I submitted a ticket before thinking to come check here. What is the correct way to notify the relevant folks when IPS Beyond takes a dive? I had the same issues as sunrisecc when trying to make contact at IPS Beyond.
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