Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,005 topics in this forum
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- 2 followers
- 2 replies
- 383 views
Hello, suddenly we have a problem setting the thumbnail covers in the video gallery and no error is returned. It's simply no longer possible to set the thumbnail images, but the video, itself, is correctly playable by members of our community. The previous uploaded thumbnails are still there and they're all visible. The problem did not exist before the latest update 4.7.16 (update which ran without any issues). We attach a video showing the problem. cover_not_loaded_in_video_invision.mp4
Last reply by Rulex, -
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- 4 replies
- 797 views
If you go to this link, clicking page 1 in the pagination does not do anything at all. you can go to other pages, but it requires a full redirect, not a smooth content replace with javascript. Scroll down a bit before clicking, and notice how you'll end up on top of the page afterwards. https://invisioncommunity.com/forums/forum/497-technical-problems/page/3/ This will only happen if the forum you view have a sub-forum. Works perfectly fine here
Last reply by Stuart Silvester, -
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- 2 followers
- 9 replies
- 1.1k views
This combination to restrict link posting isn't working: Posts aren't help for moderation approval even for groups that can't bypass content moderation. Also tested on a fresh install. Not working. Thank you.
Last reply by Adriano Faria, -
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- 1 follower
- 3 replies
- 549 views
Can someone help, I'm getting a Consent requirement? There is no CMP warning in GAM for the OAL Forum. Can we please check that the CMP is firing? It doesn't seem to be on my machine. https://admanager.google.com/21784358039#admin/policy_center/issues/details/site/Zm9ydW1zLm91dGFuZGFib3V0bGl2ZS5jby51aw== Thanks <!-- InMobi Choice. Consent Manager Tag v3.0 (for TCF 2.2) --> <script type="text/javascript" async=true> (function() { var host = window.location.hostname; var element = document.createElement('script'); var firstScript = document.getElementsByTagName('script')[0]; var url = 'https://cmp.inmobi.com' …
Last reply by Marc, -
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- 2 followers
- 5 replies
- 701 views
In Google Search Console, my sitemap isn't detected? Under status, it simply says: Couldn't fetch When I submit it manually, Google Search Console says: Sitemap could not be read
Last reply by David N., -
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As per the title, the implementation of the extension's EditorLocations::attachmentLookup() method is inconsistent when you don't allow attachments. No matter how I implement it, or which exception I throw, it won't work for all locations. 1) \applications\core\extensions\core\EditorMedia\Attachment.php (lines 140-156): The code checks if the method exists before calling it. The code checks for 2 exceptions being thrown: \LogicException \BadMethodCallException if( method_exists( static::$loadedExtensions[$map['location_key']], 'attachmentLookup')) { try { $url = static::$loadedExtensions[$m…
Last reply by Marc, -
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- 6 followers
- 21 replies
- 1.2k views
I have set the constant BULK_MAILS_PER_CYCLE to 100, however bulk emails are still being sent out at 400 a time. \define( 'BULK_MAILS_PER_CYCLE', 100 ); Thus my emails are getting temporarily deferred due to unexpected volume. Is this correct or am I missing something here? 🙂
Last reply by Cach Doan, -
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When the OP starts the topic as anonymous, the last commenter name shows as anonymous regardless it doesn't post as anonymous in the topic lists Expected: Only show anonymous name when the Last Poster, posted indeed as anonymous. Default template I tested in original theme, however the problem still exists. I disable 3rd party app and plugin first then through test
Last reply by Allan - TheTechTribe, -
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- 3 followers
- 16 replies
- 1.1k views
I just noticed a notice on my Board for a Patch. It says to go to System-Support and apply the Patch from top left box. Ive gone to AdminCP -System-Support and can’t for the life of me find said Patch box. Assistance please.
Last reply by Jim M, -
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- 3 followers
- 45 replies
- 2.2k views
Yesterday i set that IP addresses of members shall be deleted after 30 days. But even today, when in downloas PII data, older IPs are still there. How to fix this?
Last reply by Matt, -
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- 2 followers
- 1 reply
- 314 views
The ip address purge appears to be working fine on a live site for members, however the nexus transactions ip appears to be kept So I am wondering if this is a known issue, working as intended or a setting that I may have missed?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 442 views
Hello. The navigation on the forum does not work; when you try to go from page 5 to the first, it is impossible to make the transition!
Last reply by Marc, -
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- 3 followers
- 7 replies
- 901 views
Hi IPS Support, One of my users reported that a JPG photo uploaded to the Forums becomes very saturated. He sent a ZIP of the photos and I tested it myself by uploading the same JPG photo to a test forum tpoic. I can confirm that the JPG does get saturated when uploaded. When I uploaded other random photos, they were not saturated. Link to topic can be privately provided due to personal content. Please advise
Last reply by Randy Calvert, -
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- 2 followers
- 1 reply
- 468 views
On my Invision Community, I use the Events feature extensively. There is an annoying 'bug' on the "Overview" page of the events section. On this page the events are shown in order that they occur that month. When you have an event which repeats multiple times that month, the next occurrence of the event is shown in the correct position relative to the current date. However the date label shows only the first time the event occurs that month. See my screenshot below for an example. The event which I have highlighted with an arrow repeats on 07 Mar, 14 Mar, 21 Mar, 28 Mar that month. The position of the event is correct, because today is 18 Mar and the next …
Last reply by Marc, -
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- 1 follower
- 7 replies
- 531 views
Hello everyone, Since around mid-January we've been experiencing a problem with the number of views displayed on certain topics. Some topics randomly go from 50 views to over 1k views in a matter of hours. Some are even at over 4k. However, when I look at visits to the community via Google Analytics, I don't see anything unusual. I've reset the caches, disabled all plugins and installed applications, but it still doesn't help. Thanks for your help.
Last reply by Olmyster, -
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Help!! I can't update to the latest version. There are no applications available to upgrade 1 2
by beats23-
- 2 followers
- 48 replies
- 2.2k views
I have not had this issue before. I can't update to the latest version. There are no applications available to upgrade Auto update not working
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 327 views
Good Afternoon, I am trying to install a fresh copy of 4.7.XX into the same directory where I had my old install and receiving the following error: An installation has already been activated for this license key. Your license key entitles you to one installation only. If you need to change the URL associated with your license, contact IPS technical support.
Last reply by Marc, -
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- 1 follower
- 5 replies
- 456 views
It started when trying to access the members tab about 30 minutes ago, some tabs still work but others give this tried to upload a a 26kb screen shot but it keeps failing forum is down as well now
Last reply by Marc, -
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- 1 follower
- 8 replies
- 589 views
If I select a single forum from the filter in fluid mode, it will show topics from ALL forums (including protected staff areas). This is a big problem as it means that our members can see our staff topics.
Last reply by Marc, -
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Hi - I'm updating from v4.7.15 to v4.7.16 and getting asked to do massive amount of database updates. Is this normal? I chose to do it automatically but after several seconds it just returned to previous page without doing anything. I'm reluctant to run the queries manually because there are so many of them I'm bound to make an error. What can I do? Thanks.
Last reply by Marc, -
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- 1 follower
- 2 replies
- 442 views
So I upgraded my site to the latest IPS and now I get a 404 Error on every page. I go to my main site page and the site shows up but the moment I click on anything at all I get the same 404 error page no matter what I click
Last reply by Mitsuru Miyata, -
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- 1 follower
- 7 replies
- 638 views
Hi After upgrade to 4.7.16 my users reports many of problems and they report that forum view called "fluid" that list topics by forum category is not working. When u check on right side any of category / forum there is no changes on left site. (not filtering) I also checked clean theme and still no luck. Is it my problem or u can help my with that ?
Last reply by wegorz23, -
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When I enable the combined fluid view, it shows topics from throughout the community. I'll leave it enabled on one of my forums for reference. Example: https://www.fanclubs.org/forum/707-bulletin-board/ Please let me know if there's anything you need from me, and thanks again!
Last reply by wegorz23, -
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- 1 reply
- 511 views
stopped working. what is the reason? Do I need to add an API key? previously, it was not necessary
Last reply by teraßyte, -
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- 1 follower
- 3 replies
- 623 views
Hi, after updating to 4.7.16, my Topic Feed stopped displaying. It's only visible when I disable the option: 'Honor permissions?.' If the 'Honor permissions' function is enabled, the Topic Feed does not display, but when I disable this option, it does display. Previously, it displayed without any issue, but after updating to 4.7.16, this error occurred.
Last reply by Grafidea, -
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