Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? đ These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
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Problems related to your server or other classic, self-hosted edition issues.
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- Last reply by Jim M,
22,949 topics in this forum
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- 2 followers
- 0 replies
- 252 views
Since the upgrade to 4.7 we have lost the ability to see anonymous users in Recently browsing list. Before upgrade (4.5), we could see them in the list marked with crossed eye like this: After the upgrade, we cannot see anonymous logged users at all. I am logged in as administrator (anonymous login required). My moderators are logged as anonymous if they like. The most of them like. đ Now, I can see myself on the list without crossed eye and non-anonymous users. My moderators cannot see me. I cannot see my moderators. We have used this feature to see if there is a moderator online in the âcriticalâ topics that are going to escalate. Has the feature b…
Last reply by Sonya*, -
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- 3 followers
- 15 replies
- 1.1k views
After transferring attachments from the file system to Amazon S3, many thumbnails are out of date, even though the attachments were transferred correctly. Is there a way to rebuild them?
Last reply by adik, -
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- 3 followers
- 9 replies
- 711 views
For about 20 years I have been running an Invision forum. Because of its longevity, it has accumulated a lot of posts. Until last week, it was self-hosted. Before moving to Invision Cloud, I noted it had a little over 650,000 posts. Now my Activity Overview shows the forum has 485,536 posts. I just checked the backup of the forum I made before sending the files to Invision, and I see 661,677 posts. Does Invision Cloud tally posts differently from self-hosted?
Last reply by abetts, -
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Never mind, apparently they found the issue and it just came up. My ISP just moved my server to another system and now we are getting a 500 error. I suspect a config error on their part but the attached file is the response I got from them regarding the 500 error. (The site has been running fine for many months before the server move and any input regarding the support rep's response would be appreciated. ) See attached file.
Last reply by Jim M, -
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- 2 followers
- 8 replies
- 482 views
Details in our client area.
Last reply by Randy Calvert, -
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- 2 followers
- 2 replies
- 485 views
I have a community with over 30,000,000 posts. I have created achievement rules that deal: with posts timeline (registered since and logged in for X days) member's followers (not content!) Then I start rebuilding the achievement. Estimation: it will take some weeks to rebuild. What I do not understand is: why IPS tries to recount reactions, followed items and nodes and other things, if I do not have any rule based on it? E.g., the reaction table is huge (~10GB). I do not have any rule based on reaction. The rebuilding of ânothingâ is strange. Those are tasks that rebuild something I have not defined: While VotePoll and JoinClub a…
Last reply by Sonya*, -
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- 2 followers
- 3 replies
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A user has just been caught attempting to spam my community (luckily I have approvals on new user posts so their work wasn't visible...), I flagged them as a spammer but they were able to quickly re-register a second account and start spamming again. I have blocked the IP address used (it was the same for both), but a search on that address in AdminCP states that the 'Estimated Location' was St Petersburg, Russian Federation... a location I have marked in my Geolocation Spam Prevention settings as one that requires users to be manually approved before successfully registering. I'm not sure why Invision Community's spam prevention tool failed twice to capture this use…
Last reply by Marc, -
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- 1 follower
- 3 replies
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(first, I updated to the latest patch, same issue) When I try to edit the Guest group permissions I get an error. All other groups save properly. UPDATE `ipbcore_groups` `core_groups` SET `g_view_board`=true,`g_dohtml`=false,`g_search_flood`=20.0,`g_access_offline`=false,`g_mod_post_unit`=NULL,`g_avoid_flood`=false,`g_avoid_q`=false,`g_mod_preview`=false,`g_bypass_badwords`=false,`g_can_report`=0,`g_view_displaynamehistory`=false WHERE g_id=2 IPS\Db\Exception: Column 'g_mod_post_unit' cannot be null (1048) #0 /var/www/vhosts/x/httpdocs/ipb/system/Db/Db.php(1159): IPS\_Db->preparedQuery() #1 /var/www/vhosts/x/httpdocs/ipb/system/Patterns/ActiveRecord.php(520)…
Last reply by CA3LE, -
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- 1 follower
- 12 replies
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My forum upgrade from 4.2.9 to 4.7.x requires that I upgrade from PHP 7.4.x to PHP 8.X I do have a custom theme but that's it only. I checked my global config file for errors and found none. I don't have any 3rd party plugins or other apps. I ran the pre-checks and got all green indicators. I see where there is a Simple Machines Forums 2.0 install. When I try to run the conversion to a higher version, I get a permissions error. I have done some research on the conversion but not finding much to help.
Last reply by Shyrax, -
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- 2 followers
- 3 replies
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Hello : In my system log files, I have this repeated error : I don't understand what it means (except that it is linked to tasks) and where to search to fix it... 'andre.jorge.pay...' => This is one of my old email address which I no longer use. 746kzwa => This is the email address password. (but it's no longer working) I must have used this email account in the past, for some configuration where the address email and the password are needed... but I don't remember where exactly... Can you help me fixing this error ? Thank you đ
Last reply by SecondSight, -
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- 1 reply
- 452 views
The sentence I highlight, how this is not generate by my content. How can I change the word of the sentences in the "Prefer to stop receiving these emails? Unsubscribe here."
Last reply by Randy Calvert, -
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- 2 followers
- 10 replies
- 519 views
Hello đ I noticed that when I anonymously post a message in a topic, I get an error : and when I reopen the topic, I notice that the answer is posted twice : Is this a known bug or really a theme error ? Thank you đ
Last reply by SecondSight, -
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- 1 follower
- 12 replies
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I updated the server to php8.1 and then updated the software to 4.78. Now the post counts, replies and read/unread on the forum page are not getting updated. there's also a bunch of these errors in the logs: TypeError: array_filter(): Argument #1 ($array) must be of type array, null given (0) #0 /www/site/web/forum/system/Content/Content.php(2523): array_filter() #1 [internal function]: IPS\_Content->_sendQuoteAndMentionNotifications() #2 /www/site/web/forum/init.php(927) : eval()'d code(23): call_user_func_array() #3 /www/site/web/forum/system/Content/Content.php(2466): IPS\groupmention_hook_groupmentionContentContent->_sendQuoteAndMentionNotifications…
Last reply by Jim M, -
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- 4 followers
- 29 replies
- 1.6k views
I had this problem a few months ago. That time, it was due to an addon. It happened again a few days ago, but I had not updated the core of any addons (and still have not). Further, it was occurring only with Edge. The solution was to delete Edge cookies for my site. I logged in again a few minutes ago - no problem. Did a couple of things but received the error message when I visited the home page. I can continue to navigate other pages, post comments, etc. I can also access the ACP. I can login and access all pages using Firefox. I've cleared my cookies again - and again, everything now functions normally. Except, I have a consistent problem with logging in - a…
Last reply by Como, -
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- 3 followers
- 6 replies
- 435 views
While copying a topic to Articles database, got this error (copying went fine) Sorry, there is a problem Something went wrong. Please try again. TECHNICAL DETAILS TypeError: IPS\forums\_Forum::setLastComment(): Argument #2 ($updatedItem) must be of type ?IPS\Content\Item, IPS\forums\Topic\Post given, called in /var/www/html/107732/system/Content/Comment.php on line 1360 (0) #0 /var/www/html/107732/system/Content/Comment.php(1360): IPS\forums\_Forum->setLastComment(NULL, Object(IPS\forums\Topic\Post)) #1 /var/www/html/107732/system/Content/Item.php(3047): IPS\Content\_Comment->changeAuthor(Object(IPS\Member), true) #2 /var/www/ht…
Last reply by Marc, -
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- 2 followers
- 1 reply
- 352 views
I set up a Club filter and tested with Checkbox set, Radio and Select box. Trying to use these filters in a Pages block fails. Making a selection in the block settings: After saving: I checked the database. The filter value is actually saved, but the ACP interface canât read it properly and the front-end also doesnât show the block with the selected filters applied. I also checked with two filters filter fields. Then it breaks down entirely and what is selected and not selected after saving feels almost random. I donât have a live installation to test this on my server, but you can probably easily replicate this on 4.7.15. I could …
Last reply by Marc, -
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- 2 followers
- 13 replies
- 1.1k views
On some Chrome profiles, my custom fonts are not loading with CSS/themes but loading on just one chrome profile. Other browser apps are manifesting the same issue and not loading fonts. This issue is happening frequently today (never happened before) and clearing cache/browsing data ain't fixing it. Please advise...
Last reply by Marc, -
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- 2 followers
- 1 reply
- 956 views
There used to be spam defense log in All Recent Account Activity area of the user in ACP: After update to the latest IPS version, this log is not shown anymore. Spam Defense is enabled. All spam defense logs are shown under /admin/?app=core&module=moderation&controller=spam&do=serviceLogs though.
Last reply by Marc, -
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- 1 follower
- 14 replies
- 808 views
I keep getting logged out of my ACP, it's say my IP has changed but it hasn't as I have a static IP ?
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 358 views
Today, after clicking Create, choose a forum and clicking Continue - Oops! The area you are attempting to access is currently offline. Please try again later. I checked Applications > Forums which is Enabled and Online and no change in permissions. Please advise...
Last reply by Jim M, -
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- 2 replies
- 288 views
When a new member registers a new account, it gets stuck on a loading screen and does not log them in directly. They have to refresh the page and re log in just to log in as we disabled email verification due to emails not being sent out. I have tested that when they click register it does register the account, they have to refresh and log back in, any fixes?
Last reply by Ryan Baxter, -
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- 1 follower
- 6 replies
- 367 views
Whenever I try to edit a link in a forum post I get an error: There was a problem loading this content. I change and edit links quite a bit so am finding this frustrating. The only way around it is to erase the link and create a new one. It was easier when I just highlighted and the link and edited it. ;)
Last reply by Mediamage, -
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- 2 followers
- 3 replies
- 466 views
I have clubs on the website and have noticed that posts in clubs forums do not always increase the number of posts in members' profile. I have investigated in database and have found out that old clubs, created over 10 years ago, have inc_postcount set to 0. SELECT * FROM `ips_forums_forums` WHERE `inc_postcount` = 0 AND `club_id` IS NOT NULL Probably there was an issue 10 years ago. đ Or there was an âImproved Clubs Enhancementsâ app, I have used before the upgrade to the latest IPS version. Anyway, I would like to recalculate all posts from all users, and I suspect that posts from these clubs are not counted. There is no way to set this value for club forums …
Last reply by Marc, -
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- 1 follower
- 3 replies
- 443 views
I have some databases in Pages. Only one database has the settings enabled to post a topic and use a forum for comments. Everything works. I have added and deleted some articles to test. Then I clicked on Rebuild synchronized topic content, Rebuild comment counts and Recount posts for ALL members in a member profile in ACP. Now I have some tasks that are running but cannot be completed: If I click on manually run them now, I get the error: Is it a bug or handling error?
Last reply by Sonya*, -
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- 1 follower
- 1 reply
- 439 views
Hello, We are having a problem with the way our topics are interacting. When you go to this topic for example: https://www.higherlevel.nl/forums/topic/74791-update-verplichte-aov/?do=getNewComment You wonât go to the newest comment, in our case just the first comment gets loaded, sometimes this works, other times it just goes to a random page. We have tried disabling customization, with no avail. This problem also has effect on the linking to quotes, for example (the same topic as previous): https://www.higherlevel.nl/?app=core&module=system&controller=content&do=find&content_class=forums_Topic&content_id=74791&content_comment…
Last reply by Jim M, -
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