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Posts posted by Phantom_OTIB
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Hi all
First time posting for help, so please apologies if this is in the wrong area
I am admin on www.otib.co.uk and in the past couple of weeks we are getting emails from members saying when they login they are showing as being banned from accessing the site
None of the members that have raised this are banned or even had any warning points in the past
The odd thing they try again 5-10 minutes later and they can access without problems
Any advice please?
Banned in error
in Technical Problems
Posted
Apologies for the delay in replying
I had one send me a screenshot, which I have attached.
I am not sure if it helps
This could make sense as we have had problems with people being banned and then setting up a new account, so their IP address was then banned
I wonder if that is the reason?
Thank you to you both for your help