PinPics

41 minutes ago, Marc Stridgen said:

We are unable to log into your admin CP unfortunately. Please could you correct this?

Hi! I'm going to have to drop this issue, then, for now. We have to enable that front-end sign-in, and after having to spend all last week with that to wait on a fix for the previous programming issue -- it was hundreds of e-mails from members who could not get signed in. 

We're in the process of discussing things with a Provider to get the rest of our site onto IPS framework. That way, we won't have this issue. I'll bump this thread then to get this fixed.

Thanks so much! I'll definitely follow up with this. 🙂

Just to follow up, I did try both of those things, but neither helped.
 

Hi! I've got two repeating (weekly) online events listed in the Events Calendar. On the main Events page, they show up perfectly:

But, if I go to the search box and select only Online Events and search:

The two online events don't show up. And they won't show up, even if I select the date on which they happen next.

Do I have a setting wrong?
Thanks in advance!

Just an update here. The tech ticket was definitely the answer. In case anyone has the same issue going on, it's a software bug that they said will be fixed in a maintenance update. Thanks so much for the help!! 🙂

1 minute ago, Jim M said:

They wouldn't receive any unless you or the technician put them on the email.

Okay. So that doesn't actually do anything. I'll just make sure to forward from now on. Thanks.

I actually already have them listed in there. But they are not receiving any contacts. Is there a way to check that? They are listed in my alternative contact page in the Client Area. Thank you.

6 minutes ago, Jim M said:

If they are an alternate contact, yes.

Again, sorry to sound like a dunce . . . but how do they become an alternate contact? I thought they already were.

Never mind. I think I found it here:

Oh, okay. Thanks. They will be allowed to answer all e-mails, though, correct? Your techs would deal with them?

1 minute ago, Jim M said:

Please keep in mind that if you have alternate contact you wish to be included on support tickets, it is your responsibility to do so or have them submit the support topic here. Unfortunately, simply placing this in a note, is not something we can guarantee. In this instance, I have CC'd them and resent our message.

Thanks. How do I do that correctly? I was told last year to just include the e-mail address for them in that notes section. Sorry to be such a pain.

Please, see the notes section in the access info. Any e-mails need to be sent to the e-mail address included there, as those go to the Admin who handles the tech issues. Sorry, but I thought I put that in the right place, but I probably didn't. I'm just not doing well with this. 😞

Hi! Absolutely not wanting to be a pain here or anything, but is there any way to get a ballpark idea for when the techs will be needing access to check into this? We've had the double log-in enabled all day, but I've not heard anything. However, it has been a full-time job for one of the Admins today just to answer e-mails from members who are having login issues. It would help if we could announce when this might be completed or about how long it will be happening. 

Again, I'm not trying to cause trouble. But it's been a really frustrating day on our end with no hope of an end. Sorry.

4 minutes ago, Jim M said:

Thank you, I am able to login now on both front-end and ACP. I have moved this to a ticket so we can investigate the issue further. In order to provide assistance, please be sure that the standard login provider remains in place for the duration of the ticket.

Thank you SO much! I am getting written instructions to be sure I can set this up right in the future. We will not touch a thing until the ticket is finished. I just so appreciate you guys getting in!!

I have been in touch with the developer who set this up. Apparently, he had disabled front-end login. We've enabled that, and I've put in a new account info in the access area. Would you try that one time, please, to see if that fixes the issue?

Sorry to be such a dunce at this.

But I don't understand, because the standard login is enabled. Here it is:

Is that not what you mean?

1 minute ago, Jim M said:

We would require the standard login provider to interact with your community moving forward. We have spent too much time trying to get your SSO working and both my colleague and I are unable to do so.

That means you can't help? But I have standard login enabled. Why doesn't that work?

2 hours ago, Marc Stridgen said:

Im honestly not sure what you mean here. We lot in with standard accounts all day every day without ever needing to clear cache in order to log in with another

Oh, good. Does that mean you logged in? 
If not, I have just tested this again --

I logged in with the IPS support account on the front end. It logged in, and then I select the AdminCP. You fill in the same e-mail address and password, but you have to select the "Sign In with PinPics" button. You should be in the AdminCP immediately after doing that. 
Where are you getting an error? I cannot recreate one, but I really don't want to be a pain here. But we need to be able to get you in there. I just don't know what to do.

I will be in a meeting for a couple of hours, but I will be checking back as soon as that is over to make sure I can help with anything you need. Thank you so much!

5 minutes ago, Marc Stridgen said:

I can sign into the front end with the one you set up for us (not the one you state to be yours). However I cannot sign into the admin CP with those details, as it states the details are incorrect.

I can sign into the admin CP with your details, however those details will not sign me into the front end.

So therefore with the above at present I cannot sign in as one of those users

If you're trying to sign-in with both, then your computer is remembering cookies/cache. This is why we don't use the standard login. You have to delete/clean all cache and cookies and then sign-in again. I have just tested both those accounts, and they are working fine. You must have cookies for a different account in each place. We have the standard sign-in enabled, so I don't know what else to do. This has to be your computer cache. I'm so sorry you're having trouble. Let me know anything else I can help with. I will be here for the next forty minutes.

5 hours ago, Marc Stridgen said:

I was actually getting "Something went wrong" when I was trying to log in with your SSO.

Please add to your notes step by step what you are using to log in. Including if the front end details are different (you mention using email instead). I realise you mention you have done this successfully over and over since you started the topic here, but there are now 2 of us who are unable to log in using the information provided

Hi!

In the end, I had to disable the standard login last night at 7:45pm, because I did not hear back from you, and I ended up with four hours of e-mailing members who could not sign-in (unfortunately, the standard login causes big issues with anyone being able to login to the main side of the site). I have enabled it now, so you should have no trouble getting on. I have given you two AdminCP sign-ins (one in notes). I have totally verified that those are working.

Let me know if you experience issues. I have a meeting for the later half of the morning, but I will be checking in as often as possible today.

Thanks so much for your help with this! 🙂

I have verified. In fact, I've been logged-in to both the site and AdminCP with that same info seven times since 4pm today. So, I just put in info for a personal account and added info in the notes for a second. You should have no trouble. The account I gave you is working without any issue all day today.

I'll keep checking back, that way I can disable that second log-in ASAP, since members are having real trouble understanding what's going on.

Thanks so much for helping with this issue.

Sorry about that. I just retyped them. Do they work now?

Thanks. I have enabled it and updated the access info. You should be good. Please, let me know as soon as you're done. I appreciate the help!

Did it do that to you with the second account? Let me get with the Admin who knows how to enable the standard login.

3 minutes ago, Jim M said:

I still get the original error when logging into the ACP.

Okay. I have updated the access info with another account that has been having no trouble accessing AdminCP all day. Let me know if that works. Thanks!

2 minutes ago, Jim M said:

We would need access to the ACP though so the front-end login will not work for us here. You can temporarily disable the SSO while we investigate this if we run into issues.

Our front-end login is working for Admin CP access for all the other Admin accounts. Is it not working for you? I have signed-in three times on different computers using your account, and it gets in there just fine as is. 

I will give you one of my personal accounts in the Access info if you cannot get in, but I don't understand why it is not working.