Caedis

1 hour ago, Adlago said:

Self or cloud host?

 

Self hosted.

When updating to the latest version of IPS, it seems that our communities application is no longer working. Clicking on the tab within our theme or trying to access a created community via ACP leads to an error that states the site is unable to handle the request. I'm also unable to switch to the IPS default theme to see if it's a theme issue or not. 

Any recommendations on how to fix this? I didn't think I saw this feature being removed and thought features were recently added to it.

2 hours ago, Adriano Faria said:

Topic: you also have something like tthumb_hook_forums_module_topic. I have no idea where this come from; probably a topic cover photo resource?

In profile you have deactivation_hook_blockAccessToDeactivatedProfiles. Probably a plugin to disable profiles.

Thank you for all your help. I've basically inherited this, so I'm still learning IPS and such. Appreciate your responses.

I have no idea what the first one would be either tbh. I've tried disabling something semi-related but it doesn't seem to be the issue.

Tried disabling an application that would maybe touch the second one as well, but again, it doesn't seem to be the issue. 

It's very odd. Everything was fine up until a couple hours before my initial post. I've gone through all applications and plugins and can't find the source of these last two errors.

2 hours ago, Adriano Faria said:

I haven’t tested this on new Gallery; probably not compatible. If you’re in new version of Gallery, disable or uninstall it. I may update it someday. 

The others are also mine: Ban From Topics and Track Members. I run both on my live board; no error there.

EDIT: Actually there are other resources in the error too it shows all resources that extends that specific area so not sure my resources are the culprit.

Which versions of the resources and IPS are you using? Also make sure you can replicate this on a default unmodified IPS theme. It may be a theme issue if you use a custom theme.

Disabled both Ban From Topics and Track Members, but it seems to still be throwing an error. 

We're running on IPS 4.7.9, php 8.1.18, and all apps/plugins of yours are up to date with their latest versions. 

The errors occur on the IPS unmodified theme as well. I was able to resolve the user bar error - that wasn't your plugin in case you were wondering!

1 hour ago, Adriano Faria said:

You have 4 different errors in the first post. This one above is the second of your list and it is related to a plugin that changes/adds something to the Gallery image view.

Oop, I meant to post all of them.

But in regards to your response, that one actually seems to be caused by one of your plugins: Dimensions & Size on Images

I'm quite honestly confused as to why we're suddenly receiving errors on plugins like this. We haven't updated anything. And it's not like your plugin is out of date - we've installed the most recent version. 

Topic/Forums: 

#0 /home/arthaven/public_html/system/Theme/Theme.php(885) : eval()'d code(1268): IPS\_Theme->getTemplate('plugins', 'core', 'global')
#1 /home/arthaven/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_forums_front_topics->post(Object(IPS\forums\Topic), Object(IPS\forums\Topic\Post), 'topic_comment', 'forums', 'forums', 'forums_Topic')
#2 /home/arthaven/public_html/system/Theme/Theme.php(885) : eval()'d code(2730): IPS\Theme\_SandboxedTemplate->__call('post', Array)
#3 /home/arthaven/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_forums_front_topics->postContainer(Object(IPS\forums\Topic), Object(IPS\forums\Topic\Post), Array, '')
#4 /home/arthaven/public_html/system/Theme/Theme.php(885) : eval()'d code(5316): IPS\Theme\_SandboxedTemplate->__call('postContainer', Array)
#5 /home/arthaven/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_forums_front_topics->topic(Object(IPS\forums\Topic), Array, NULL, Array, NULL, '\n\n\n\t\n\t<ul class...', Array)
#6 /home/arthaven/public_html/applications/forums/modules/front/forums/topic.php(604): IPS\Theme\_SandboxedTemplate->__call('topic', Array)
#7 /home/arthaven/public_html/init.php(938) : eval()'d code(55): IPS\forums\modules\front\forums\_topic->manage()
#8 /home/arthaven/public_html/system/Dispatcher/Controller.php(118): IPS\forums\modules\front\forums\memberblock_hook_banfromtopics->manage()
#9 /home/arthaven/public_html/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute()
#10 /home/arthaven/public_html/applications/forums/modules/front/forums/topic.php(39): IPS\Content\_Controller->execute()
#11 /home/arthaven/public_html/init.php(938) : eval()'d code(21): IPS\forums\modules\front\forums\_topic->execute()
#12 /home/arthaven/public_html/init.php(938) : eval()'d code(234): IPS\forums\modules\front\forums\tthumb_hook_forums_module_topic->execute()
#13 /home/arthaven/public_html/system/Dispatcher/Dispatcher.php(153): IPS\forums\modules\front\forums\hook4316->execute()
#14 /home/arthaven/public_html/index.php(13): IPS\_Dispatcher->run()
#15 {main}

User profile (I'm thinking the user bar is likely related to this issue?)

#0 /home/arthaven/public_html/system/Theme/Theme.php(885) : eval()'d code(1527): IPS\_Theme->getTemplate('plugins', 'core', 'global')
#1 /home/arthaven/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_core_front_profile->profile(Object(IPS\Member), '<span style='ba...', Array, Array, Object(IPS\Db\Select), Object(IPS\Http\Url\Friendly), 17)
#2 /home/arthaven/public_html/applications/core/modules/front/members/profile.php(460): IPS\Theme\_SandboxedTemplate->__call('profile', Array)
#3 /home/arthaven/public_html/init.php(938) : eval()'d code(22): IPS\core\modules\front\members\_profile->manage()
#4 /home/arthaven/public_html/init.php(938) : eval()'d code(53): IPS\core\modules\front\members\deactivation_hook_blockAccessToDeactivatedProfiles->manage()
#5 /home/arthaven/public_html/init.php(938) : eval()'d code(20): IPS\core\modules\front\members\memberblock_hook_banfromprofiles->manage()
#6 /home/arthaven/public_html/system/Dispatcher/Controller.php(118): IPS\core\modules\front\members\hook637->manage()
#7 /home/arthaven/public_html/applications/core/modules/front/members/profile.php(81): IPS\Dispatcher\_Controller->execute()
#8 /home/arthaven/public_html/init.php(938) : eval()'d code(20): IPS\core\modules\front\members\_profile->execute()
#9 /home/arthaven/public_html/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\front\members\trackmembers_hook_tmProfile->execute()
#10 /home/arthaven/public_html/index.php(13): IPS\_Dispatcher->run()
#11 {main}

10 hours ago, Adriano Faria said:

Most likely a 3rd-party resource is causing this. Check out the error in your logs: 

ACP -> System-> Support -> Error logs

I didn't include the error log entries in my original post since it doesn't really give me an exact error, but the backtrace looks like this: 

#0 /home/arthaven/public_html/system/Theme/Theme.php(885) : eval()'d code(2828): IPS\_Theme->getTemplate('plugins', 'core', 'global')
#1 /home/arthaven/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_gallery_front_view->imageInfo(Object(IPS\gallery\Image))
#2 /home/arthaven/public_html/system/Theme/Theme.php(885) : eval()'d code(961): IPS\Theme\_SandboxedTemplate->__call('imageInfo', Array)
#3 /home/arthaven/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_gallery_front_view->image(Object(IPS\gallery\Image), '\n<div data-cont...')
#4 /home/arthaven/public_html/applications/gallery/modules/front/gallery/view.php(333): IPS\Theme\_SandboxedTemplate->__call('image', Array)
#5 /home/arthaven/public_html/system/Dispatcher/Controller.php(118): IPS\gallery\modules\front\gallery\_view->manage()
#6 /home/arthaven/public_html/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute()
#7 /home/arthaven/public_html/applications/gallery/modules/front/gallery/view.php(65): IPS\Content\_Controller->execute()
#8 /home/arthaven/public_html/system/Dispatcher/Dispatcher.php(153): IPS\gallery\modules\front\gallery\_view->execute()
#9 /home/arthaven/public_html/index.php(13): IPS\_Dispatcher->run()
#10 {main}

We randomly started receiving a template error and I cannot find for the life of me where or what the issue is. Nothing was recently updated that would cause the issue and the last time we updated our theme/software was with the last release. The error only recently started showing up today. Seems to be occurring just about every where: forums, gallery, user profiles, etc. 

Some examples of the errors we receive on front end: 

[[Template core/front/global/userBar is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

[[Template gallery/front/view/imageInfo is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

[[Template forums/front/topics/topic is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

[[Template core/front/profile/profile is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]
 

Occurs on our custom theme and also on the IPS default theme. Am I missing something? May be really dumb/blind so I'm sorry about that.

Sure! 

They're trying to purchase "elite" (it's our "VIP" subscription product) and a banner advertisement (we sell ad space as another subscription product). Both are on a monthly renewal basis. 

Here's the screenshots they've sent me:

They receive either of these (it varies each time) whenever they attempt to make a purchase using any payment method available. 

6 hours ago, Jim M said:

We'd need to review what has happened here. Could you please let us know the user's display name or ID?

Sure! Their username on our site is Moan (I know it's kinda silly)

We allow PayPal as one of our payment options and recently had a user cancel their subscription based product, but now they're no longer able to make any purchase of any kind. They aren't able to use any of the other payment options either and instead receive an error that payment cannot be completed or their account cannot make any live charges. The account wasn't ever voided for purchases and I'm not quite sure how I can re-enable purchases on their account?

We've had users cancel their subscriptions before and there has never been a similar issue. 

Would it be possible to make the link field not required? Or add an option to enable/disable its requirement? My site uses notifications for a variety of reasons (currently using it to replace the Custom Notification app from Fosters) and not all of them relate to specific pages on our site.

9 hours ago, Adriano Faria said:

You can only do that by using a 3rd-party resource:

 

Bless you! I could've sworn it was a feature, but my guess is that this was somehow removed/disabled recently.

Likely very stupid question and I know it's a feature, but I can't find the permission that allows moderators and administrators to view user profiles without them appearing in the "recent profile visitors" section. Can anyone point me in the right direction?

On 12/14/2022 at 2:33 AM, Themeo said:

I don't have anything like creating tables in my editor.

Oh gotcha! It's actually something that you can add to the text editor. I had originally thought it was part of the base text editor that IPS uses, so that's my mistake! But it's something you can add to it via CKEditor. Not sure why it's conflicting with your theme and not others though.

4 hours ago, DawPi said:

Hm, about which screenshot you're talking about?

This one!

When positing and creating a table, we're unable to edit certain table properties such as the cell spacing, cell padding, and border size: 

Hi there!

I'm not sure if anyone else is having this problem, but I'm unable to select which category of moderator actions I want users to be notified about. I don't see that option pop up while adjusting the settings. It instead sends a notification for everything, including items they can do (edit their posts), so it results in a lot of spam. 

Hi there! 

Do you plan on updating this to be compatible with 4.7? 😊