hackinOS

16 hours ago, Marc Stridgen said:

Unfortunaetly we cannot provide assistance here from stats. We need your server error logs to advise.

They said when running task, cpu is usage over 100%, is it error? Or what else do you want to get? i will get it.

When run Task, hosting provider said it overload for cpu, and error.

Can't fix this?

1 hour ago, Daniel F said:

Because the subscription setting would still be there and it would try to move a member to a not existing group after a subscription was purchased 

Yes, fixed. Remove Promotion and Members. Thanks.

3 hours ago, Randy Calvert said:

It would cause a problem if it tries to move someone into a group that’s does not exist any longer. 

I mean, that group don't have any members. why i can't delete it?

17 hours ago, Daniel F said:

It the group used for promotions after a product or subscription was purchased in commerce?

It the group used after Subscriber. But i remove the members in that group, alse can't delete?

3 minutes ago, Jim M said:

Are these your default member, guest, or administrator groups?

It's not default groups.

8 minutes ago, Jim M said:

If they are newly created and not configured as that in your conf_global.php, do you have full administrator permissions in ACP -> Members -> Staff -> Administrators?

Yes, it's new created. And config_global have guest, members, admin groups. Is this right?

I can't delete Hackintosh & Apple groups.

Hi. I created a new groups, but i can't delete it? It's error or anything else, tks.

They said the first IP using 99% CPU. But i can't check this? I thinks the problem from Provide, but can't sure. U can check for me from ACP?

HUM. What's else from Host Provider.

I don't know why it using max cpu ? They said about query on MySQL with Php have many row in database?

Just now, Jim M said:

Did you unlock it?

4 minutes ago, Marc Stridgen said:

As mentioned, if you are unsure, please update your access details. We can take a look and advise 🙂 

Your mean is access to ACP, right?

31 minutes ago, Jim M said:

You will want to type "task" into the top search bar in the ACP and click "[System] Tasks" then unlock the "queue" task. Then try running it. If it gets locked again, please let us know as there may be something underlying causing it to fail/lock.

Yes, it's locked again. Can't run.

14 hours ago, Marc Stridgen said:

This would indicate something in your background tasks is likely causing an issue. Your login details appear to be incorrect, so I cant log in to take a look for you. If you check your background tasks to see if its anything relating to 3rd party items first of all. If it is, report to the author. If its not, please update your access details on file so that we can take a closer look for you

Yes. I remember many error login. So, how to fix this?

I don't know wha't this? How can i fix this?

Hi.

Can we have check an email like google or hotmail exists before register or subsribe a plan? My website had a spam with a fake email like "spam@gmail.com", "test@gmail.com". 

When i posted a file in Download application, it also created with forum. But i thinks we need change the background from grey to white for beautiful in the forum. Tks.

Fixed.

PHP Fatal error:  Maximum execution time of 30 seconds exceeded

Don't fix error. My host is normal. You can check all of this picture with Downloads. Upload file and get this error again.

1 minute ago, Jim M said:

You will want to disable anything like CloudFlare or other proxies between your server to see if this is related then you will want to contact your hosting provider for assistance as it looks like it is not interrupting the request correctly and there is a configuration error on your server.

Ok. I try this tomorrow, tks and g9.

When submit a file, it's always like this? Can't submit. Any help?

2 minutes ago, Jim M said:

🙂 

Thanks, it inside Group Settings.

8 minutes ago, Jim M said:

Does your member group have permission to utilize these items? If so, I would suggest switching to an unmodified theme and language pack to test.

Yes. I changed to Default Language. But nothing happen.

Can't find Submission Permission on this settings like Help Guide?

Can't see Add by URL and Add by Server Path????

Please, help me. Thanks.

1 hour ago, Marc Stridgen said:

Please could you provide me with more information. You dont appear to have let us know what this is

I don't know, but when i Manage package, buy Downloads, i can't checkout this. Always show that error. I checked my card, it's working correctly.

Hi. Why i can't buy this ?