vahid67

Long ago, back in the dark ages, forums used the number of posts a member made and how long ago they joined to demonstrate trust and experience.
Is simply posting a lot and being a member for a long time the best way to know which community members are experts?
And is there a better way?
We think so.
 
 
What makes an expert, and why are they important?
Community experts are the keystones to any thriving community. You probably recognise a handful in your community. They tend to be active regularly, are often the first to try and help others with their questions and help set a positive example within the community.
Wouldn't it be great if newer community members could discover who these super users were a little easier? These members trying to find their feet in a new community could follow trustworthy individuals, absorb the positive tone of the community, and even get help a little quicker.
In the past, forums have shown trust and experience through basic metrics like post count and the years since they joined. However, these metrics only show that the individual has been around a long time and posts a lot. It doesn't show that they are potential role models or helpful and trustworthy.
Community Experts with Invision Community 5
Invision Community 5 identifies these experts through metrics such as the number of solutions they have, the volume of 'helpful' votes on their replies, the speed of answers and more.
Each forum will have its own experts, so if you have a very broad community, someone who is very helpful in a particular area will show as an expert in that area only.
When a member has been picked as an expert, they'll receive an email thanking them, and they can then opt-in to be shown as an expert along with a regular notification or email with any unanswered questions in forums they are experts in.

I'm absolutely killing it in the Test Forum
Every few months, the experts are recalculated to reflect the organic way communities grow and change. After all, there's little point in showing that a non-active member is an expert. It might even encourage new community experts to keep up the great work and remain active longer.

Community experts have a badge shown with their posts, along with the option to follow them. Encouraging new members to follow trusted community members should be a core part of any community strategy.
Settings and control
Of course, not everyone should be labelled as a community expert, and perhaps, in very rare circumstances, an existing community expert could have a bad day and not represent the community well.
Invision Community 5 gives you the ability to set which groups experts can be picked from and offers you the opportunity to block existing experts, ensuring they won't be selected again in the future.

Over to you
All communities have to be purposeful and provide value. That value may be in close friendships, or it may be in getting answers for problems you have. Either way, locating the most helpful members will help develop trust, provide guidance and increase knowledge within your community.
For transactional communities such as support-based communities, experts are vital in providing timely answers and demonstrating credibility and expertise to others.
As always, we'd love to hear your thoughts. Please let us know in the comments.
 

Welcome to the second video of our sneak peak series! Today we'll be taking a closer look at the new Invision Community interface, including dark mode, accessibility improvements, performance improvements and the mobile layout! Before we begin, I should mention that this is a pre-alpha version of Invision Community 5, so some areas of the design may change before the official release.
 
New traditional header design
In our previous video, we showcased our new, optional side panel which formats your navigation into a vertical list. For those who prefer a traditional, horizontal header, here it is!

A much more compact header compared to version 4, the new design condenses the navigation bar into a single row, moving all sub-navigation items into dropdown menus. A new, optional area below the text logo allows you to add your website slogan or announce events such as anniversaries or holidays, and our new search modal provides convenient access to the advanced search filters from any page on your community.

 
Accessible interface
The main content area has been designed with accessibility as a priority. High contrast text colours and larger font-sizes help to make reading more comfortable and clickable table rows (which can be enabled or disabled via the Theme Editor) allow you to navigate between pages more easily. A visible focus ring significantly improves navigation for visitors who find it more comfortable to browse with their keyboard TAB key, instead of using their mouse (ie. visitors with conditions such as Parkinson's disease, or those who have temporarily lost function due to a broken arm).
 
Focus.mp4
Elements are highlighted while navigating with the keyboard
 
Dark mode
Dark mode has become increasingly popular over the past few years - so it's no surprise that Version 5 has been designed from scratch with both light and dark mode in mind. With version 4, it was necessary to manage two themes in order to provide a light and dark colour scheme. In version 5 though, all of that is handled by a single theme.
By default, your members will be able to choose their own color scheme preference: either light, dark, or system. System assigns a color scheme based on your system preferences - so if your device automatically switches to dark mode at night, your community will too! With that said, as an administrator, you also have the option to restrict your site to a single color scheme - so if you ONLY want to offer a dark theme, that's easily achieved.

 
 
Performance
Despite all of these new inclusions, the version 5 UI has been coded with significant reductions in both CSS and Javascript. We'll dive deeper into code reductions in a future blog entry, however two great examples are:
- Grids: which have had a 100% removal of Javascript and are powered by only a few lines of CSS, resulting in a faster rendering time, especially for users on slow connections.
- And carousels: which have had a 95% reduction in Javascript and now rely on native browser scrolling, for a much smoother experience on both desktop and mobile!
Additionally we've removed a number of helper libraries that are no longer needed with modern browsers saving even more.
 
Mobile UI
With an incredible amount of mobile visitors accessing the web, we’ve placed a huge priority on redesigning the interface to ensure it lives up to todays standards.
A new navigation bar at the bottom of the page provides convenient access to your activity feed, notifications, messages, a search panel, and navigation links. A conscious effort was made to ensure that this information was available within a single tap, and we found that a bottom bar like this was easier to interact with compared to icons in the header.

The mobile navigation bar from Invision Community 5
 
A goal of the mobile UI was to display elements that were previously only available on larger devices, while still maintaining a clean interface. For example, to improve navigation, we've added a scrollable breadcrumb list to the top and bottom of the page. To improve guest participation, we added Sign In and Sign Up links to the bottom navigation bar. These links were previously hidden within the hamburger menu, so we feel like this will really benefit those looking to improve registrations. And as demonstrated in last weeks video, profile information is now available within posts, comments and reviews on small devices.
We’re really excited for you to literally have a hands on experience with the new mobile interface of Invision Community 5, and we're interested to hear your feedback in the comments!

Welcome to Invision Community 5!
Over the coming weeks, we'll be exploring a bunch of new features and improvements coming to our user interface including our brand new theme editor, a new mobile UI, dark mode and performance improvements thanks to a reduction in both JavaScript and CSS. To kick off this series, let’s take a closer look at the new sidebar layout and new view modes for the forum index and topic pages.
Sidebar Layout
Traditionally, Invision Community has shipped with a horizontal header and navigation bar at the top of the page, which is still available in version 5. We're introducing a brand new (and optional) sidebar layout, which can be enabled or disabled easily from within your theme settings. The sidebar not only provides convenient access to your applications, activity streams and search bar, but you can now add links to nodes for even easier access to popular or commonly used areas of your community. For example - a category from your forum, an album from the Gallery, or a product group from Commerce.
Sidebar-zoom.mp4
Forum Index: Feed view
One of our goals for version 5 was to re-imagine new ways for your visitors to consume content, and the sidebar layout is just one of our solutions. Table view has been the typical way of displaying forums, providing visitors with a simple summary of the most recently active topic. Grid mode introduced cover photos to forums and is a great way to make your page more visually engaging, while fluid view allows visitors to filter through a list of topics to easily focus on multiple areas of the community.
Joining these view modes in version 5 is our new Feed view. Optional cover photos and featured forum colours allow you to personalise each forum, and a list of recently active topics with snippets of the most recent reply allow you to easily see what each forum is focusing on at a glance. The topic list drops below the cover photo and converts to a scrollable list on small devices. It's our fresh take on content display, and we can’t wait to hear your feedback!

 
Topic pages: Compact view
In addition, Invision Community 5 also introduces a new, compact layout option for topics. We wanted to create a layout which placed focus on your content while still keeping all of the authors profile information easily accessible within a mini profile. Stats, rank, badges, reputation points and more can be found by tapping the icon at the top of every post. The mini profile strip has also been added to other areas of the software too, such as comments and reviews in applications like Gallery and Blogs, and will appear on the mobile layout when the traditional "table view" is used in topics.
Switching between the new compact view and the author sidebar view takes just seconds giving you complete control over your community.
Mini profile.mp4
 
As part of this view, you also have the choice to feature/pin the original post to the top of every page, making it a breeze for your visitors to easily understand the context of replies without navigating back to page 1. Pinned posts have a slightly larger font-size to distinguish them from replies, and we've thoughtfully truncated them on pages beyond the first to keep scrolling to a minimum.

 
The new sidebar layout and view modes offer a fresh and innovative approach to navigating and interacting with your community. We’re really keen to hear your thoughts on these new views and whether you’ll be unleashing them on your own sites! We appreciate that no two sites are the same, and those who are a fan of the classic header look will benefit from quick styling tools and a visual way to re-arrange the header elements which we’ll cover in a later blog.
We’re looking forward to showcasing a whole bunch of new features over the coming weeks - so stay tuned, and we’ll see you then!
 

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Image Scanner.mp4
 
Invision Community AI can now automatically detect and hold images not suitable for your community.
Our new Image Scanner and Discoverability tool, built into the newly-launched Smart Community section of the ACP for clients on select standard plans, has immense moderation power. 
This new AI feature scans images uploaded by a member, detects what objects the image contains then decides whether or not it’s appropriate to share the image within the community. 
If the AI believes the image contains anything adult, suggestive and racy, visually disturbing and/or violent, it will either hold the image for moderation or reject the image altogether. 
 

 
Should the image meet the approval requirements and get posted, the image is labeled with what the image “could contain.” These terms optionally show when hovering over the image and allow the image to appear as a search result. 
These keywords will also support your search.
In this example, I searched for the word “apple,” and results included a photo that @Matt posted of an apple.


 
Score thresholds
Each uploaded image is assigned a score - essentially a gatekeeper to what is deemed appropriate (and what isn’t).
How does the AI determine this score?
For each of the categories, a score is returned indicating how confident the service is that the image matches the corresponding category. Depending on the threshold percentage, you can choose to either hold the post for approval, or reject the image.
If the content being posted cannot be held for approval (for example inside a personal conversation) the image will be rejected at either threshold. 
When choosing your percentages, the higher the percentage, the more confident you want the AI to be when it scans images and identifies what the image contains and before holding or rejecting the image. 
For example, if an image is scanned for adult content and the threshold is 75% or greater in confidence that it contains adult content, the platform will hold the image for moderator approval. For the same image, if it is 85% or greater in confidence that it contains adult content, it will reject the image. 
If you want to hold more images, resulting in more moderator oversight, you would keep your percentages low. 
For example, if an image is scanned for visually disturbing content and is 40% or greater in confidence that it contains visually disturbing content, the image will be held for moderator approval. For the same image, if it is 75% or greater in confidence that it contains adult content, it will reject it.
The same applies to the suggestive and racy / violence and gore categories:


 
Here are a few more real life examples:
Example 1: A sneaky troll decides to disrupt a corporate brand community by posting NSFW images. The image detection can automatically enforce predetermined rules set by the administrator and stop the photo from seeing the light of day in the community.  
Example 2: A travel company has a community for people to share vacation experiences and information with others. Someone innocently posts a photo wearing a bikini during their trip to the beach, however posting scantily clad images in this community goes against the terms of the community. It is therefore automatically either held for moderation, or is automatically hidden from view. 
The Image Scanner and Discoverability feature is available now on select standard plans. 
ACP -> System -> Smart Community -> Features -> Image Scanner
Please note the video above uses a Beta version of the Image Scanner; the screen shots in this post reflect the most up-to-date interface. However, the logic remains the same. 😀
Interested in moving to a plan with the Image Scanner feature? Please feel free to reach out to us.
Questions? Comments? Let us know what you think about the feature in the replies. 
 

Wouldn't it be nice if the Invision Community editor could re-use whole replies, text snippets, and even reply templates?
As we get ready to welcome more customers into our staffed community support area, this feature idea has become a reality to help form personalized replies.
Invision Community has a saved actions feature that allows the community team to perform multiple actions on multiple topics. For example, you might want to add a title prefix, move the topic and add a reply. This works great for 'canned' responses and actions, but it is less useful if you want to edit the reply to personalize it.
Stock replies allow you to set up entire replies, partial replies or even reply templates.

Stock replies via the editor
Once you have these set up in the Admin Panel, they are visible on the editor.

Stock replies are configured in the Admin Panel
You can choose multiple stock replies to build up a message with handy re-usable reply snippets.
stockreplies_video.mp4
Each stock reply has full permission capabilities, meaning you can specify which member groups can use each stock reply. For example, you may wish to create partial replies for your team but encourage members to use a reply template to report bugs, etc.

Using stock actions as a template
We hope you like this feature, which is coming to our 4.6.7 October release.