DonnonGT

Stuart Silvester · September 26, 2023

I am using the newest version. It still does not work. It has never worked correctly for long and now you people are closing it. What a colossal waste of time this has been.

July 31, 2023

And the error is back again!

July 29, 2023

And it's working again. I haven't touched a setting on my server in months. Nothing is changing on my end. I would love to know what is changing elsewhere to cause this.

July 25, 2023

And I am once again getting the '3C409/3' error. Nothing has changed on my end. There were no changes on my end before it stopped working. No changes before it started working. There have been no changes and it stops working again. This is getting ridiculous.

July 17, 2023

Someone fixed something somewhere and the routing issue was beyond my network and out of my control. All's well that ends well though, I guess. Thanks again.

July 16, 2023

The Marketplace is now working in my admin area. Nothing changed on my end, so I assume you folks changed something on your end. Thanks for the help.

July 14, 2023

6 hours ago, Marc Stridgen said:

Sorry for the delay. I will get a ticket on this for you, so we can look into this further.

Thanks.

July 14, 2023

Another week has passed. Have you guys figured anything out?

July 4, 2023

7 hours ago, Marc Stridgen said:

My colleague has this down to take a look at, however please bear in mind we are currently closed for the holidays.

OK. I'll check back. Thanks.

July 3, 2023

Any ideas?

June 30, 2023

The last number I get a return from is an Amazon IP. You folks appear to host with Amazon. The problem does not look like it is on my end.

June 30, 2023

8 hours ago, Marc Stridgen said:

Please use tracert to that URL as mentioned by my colleague. That will give you a clearer indication of where exactly its stopping

To what url?

If I traceroute from my server to invisioncomunity.com, I get this:

traceroute invisioncommunity.com
traceroute to invisioncommunity.com (13.226.204.57), 30 hops max, 60 byte packets
connect: Invalid argument

If I traceroute to remoteservices.invisioncommunity.com (I am just guessing that this is the URL in question), I get:

traceroute remoteservices.invisioncommunity.com
traceroute to remoteservices.invisioncommunity.com (18.154.219.7), 30 hops max, 60 byte packets
 1  unassigned-ip-vivawebhost.com (72.249.68.206)  0.515 ms  2.292 ms  2.234 ms
 2  207.210.228.49 (207.210.228.49)  2.196 ms  2.121 ms  2.070 ms
 3  xe-402.jbdr-01.dal.tierpoint.net (206.123.64.153)  2.022 ms  1.979 ms xe-403.jbdr-01.dal.tierpoint.net (206.123.64.24)  1.941 ms
 4  te0001.corertr-01.da2.tierpoint.net (206.123.69.162)  5.075 ms  5.033 ms  4.991 ms
 5  te0020.brdrrtr-01.da2.tierpoint.net (173.237.128.19)  4.947 ms  4.881 ms  4.847 ms
 6  ipv4.de-cix.dfw.us.as16507.amazon.com (206.53.202.34)  4.796 ms  2.038 ms  4.220 ms
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  15.230.157.24 (15.230.157.24)  1.882 ms 15.230.157.25 (15.230.157.25)  1.829 ms 15.230.157.24 (15.230.157.24)  2.814 ms
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

June 29, 2023

Guys, this appears to be the only customer support option open to me. Can you give me some assistance with this?

June 29, 2023

Nothing on my server has changed. The Marketplace worked in my control panel back in February and now is doesn't. Any ideas?

June 28, 2023

1 minute ago, Stuart Silvester said:

This is not correct. invisioncommunity.com is the right domain for the Marketplace.

Test https/port 443 though. If that still fails you may want to do a tracert or something to figure out at what point the connection is failing.

I tested port 443 and it fails to determine the route, like I posted before.

root@ecne:/home/thebores/public_html# nmap --script ssl-enum-ciphers -p 443 invisioncommunity.com
Starting Nmap 7.80 ( https://nmap.org ) at 2023-06-28 15:58 CDT
setup_target: failed to determine route to invisioncommunity.com (13.226.204.116)
WARNING: No targets were specified, so 0 hosts scanned.
Nmap done: 0 IP addresses (0 hosts up) scanned in 0.35 seconds

2 minutes ago, Stuart Silvester said:

This is not correct. invisioncommunity.com is the right domain for the Marketplace.

Test https/port 443 though. If that still fails you may want to do a tracert or something to figure out at what point the connection is failing.

remoteservices.invisioncommunity.com routes via port 443, but not invisioncommunity.com by itself.

root@ecne:/home/thebores/public_html# nmap --script ssl-enum-ciphers -p 443 remoteservices.invisioncommunity.com
Starting Nmap 7.80 ( https://nmap.org ) at 2023-06-28 16:01 CDT
Nmap scan report for remoteservices.invisioncommunity.com (18.154.219.51)
Host is up (0.0024s latency).
Other addresses for remoteservices.invisioncommunity.com (not scanned): 18.154.219.7 18.154.219.78 18.154.219.50 2600:9000:250e:9200:16:1470:7d40:93a1 2600:9000:250e:d000:16:1470:7d40:93a1 2600:9000:250e:e200:16:1470:7d40:93a1 2600:9000:250e:a800:16:1470:7d40:93a1 2600:9000:250e:7200:16:1470:7d40:93a1 2600:9000:250e:9600:16:1470:7d40:93a1 2600:9000:250e:7c00:16:1470:7d40:93a1 2600:9000:250e:f800:16:1470:7d40:93a1
rDNS record for 18.154.219.51: server-18-154-219-51.dfw56.r.cloudfront.net

PORT    STATE SERVICE
443/tcp open  https
| ssl-enum-ciphers: 
|   TLSv1.2: 
|     ciphers: 
|       TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (ecdh_x25519) - A
|       TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (ecdh_x25519) - A
|       TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 (ecdh_x25519) - A
|       TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 (ecdh_x25519) - A
|       TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 (ecdh_x25519) - A
|     compressors: 
|       NULL
|     cipher preference: server
|_  least strength: A

Nmap done: 1 IP address (1 host up) scanned in 0.67 seconds

June 28, 2023

1 minute ago, Stuart Silvester said:

The TLS version only matters for the login in process where our servers are sending data to your server.

This error is a communication error without outgoing requests from your server to our Marketplace. I would make sure that your server can communicate with invisioncommunity.com, you could check this from command line, or ask your web host to if you're not sure how to.

Starting Nmap 7.80 ( https://nmap.org ) at 2023-06-28 15:34 CDT
setup_target: failed to determine route to invisioncommunity.com (13.226.204.59)
WARNING: No targets were specified, so 0 hosts scanned.
Nmap done: 0 IP addresses (0 hosts up) scanned in 0.35 seconds

4 minutes ago, Stuart Silvester said:

The TLS version only matters for the login in process where our servers are sending data to your server.

This error is a communication error without outgoing requests from your server to our Marketplace. I would make sure that your server can communicate with invisioncommunity.com, you could check this from command line, or ask your web host to if you're not sure how to.

Here is an attempt to load that URL using wget:

root@ecne:/etc/apache2/sites-available# wget invisioncommunity.com
--2023-06-28 15:36:40--  http://invisioncommunity.com/
Resolving invisioncommunity.com (invisioncommunity.com)... 2600:9000:2031:7c00:1b:50ae:d340:93a1, 2600:9000:2031:3800:1b:50ae:d340:93a1, 2600:9000:2031:f000:1b:50ae:d340:93a1, ...
Connecting to invisioncommunity.com (invisioncommunity.com)|2600:9000:2031:7c00:1b:50ae:d340:93a1|:80... failed: Network is unreachable.
Connecting to invisioncommunity.com (invisioncommunity.com)|2600:9000:2031:3800:1b:50ae:d340:93a1|:80... failed: Network is unreachable.
Connecting to invisioncommunity.com (invisioncommunity.com)|2600:9000:2031:f000:1b:50ae:d340:93a1|:80... failed: Network is unreachable.
Connecting to invisioncommunity.com (invisioncommunity.com)|2600:9000:2031:9800:1b:50ae:d340:93a1|:80... failed: Network is unreachable.
Connecting to invisioncommunity.com (invisioncommunity.com)|2600:9000:2031:2000:1b:50ae:d340:93a1|:80... failed: Network is unreachable.
Connecting to invisioncommunity.com (invisioncommunity.com)|2600:9000:2031:d600:1b:50ae:d340:93a1|:80... failed: Network is unreachable.
Connecting to invisioncommunity.com (invisioncommunity.com)|2600:9000:2031:0:1b:50ae:d340:93a1|:80... failed: Network is unreachable.
Connecting to invisioncommunity.com (invisioncommunity.com)|2600:9000:2031:b200:1b:50ae:d340:93a1|:80... failed: Network is unreachable.
Connecting to invisioncommunity.com (invisioncommunity.com)|13.226.204.59|:80... failed: Invalid argument.
Connecting to invisioncommunity.com (invisioncommunity.com)|13.226.204.57|:80... failed: Invalid argument.
Connecting to invisioncommunity.com (invisioncommunity.com)|13.226.204.116|:80... failed: Invalid argument.
Connecting to invisioncommunity.com (invisioncommunity.com)|13.226.204.86|:80... failed: Invalid argument.

I am able to fetch other webpages using wget, just not invisioncommunity.com.

June 28, 2023

Just now, Jim M said:

Unfortunately, at this point in time TLS 1.2 is required.

TLSv1.2 and TLSv1.3 are both enabled on my server. They were both enabled when I was able to access the Marketplace and they are both enabled now, when I no longer can. Nothing on my end changed. I let my membership last and just renewed it today. Is there any chance that that is why I can't access the Marketplace?

18 minutes ago, Jim M said:

Unfortunately, at this point in time TLS 1.2 is required.

And for what it's worth, my server is connecting to your server using TLSv1.2:

Nmap scan report for remoteservices.invisionpower.com (18.154.219.7)
Host is up (0.0023s latency).
Other addresses for remoteservices.invisionpower.com (not scanned): 18.154.219.50 18.154.219.51 18.154.219.78 2600:9000:250e:8200:16:1470:7d40:93a1 2600:9000:250e:b800:16:1470:7d40:93a1 2600:9000:250e:4e00:16:1470:7d40:93a1 2600:9000:250e:f600:16:1470:7d40:93a1 2600:9000:250e:2000:16:1470:7d40:93a1 2600:9000:250e:9c00:16:1470:7d40:93a1 2600:9000:250e:7e00:16:1470:7d40:93a1 2600:9000:250e:2a00:16:1470:7d40:93a1
rDNS record for 18.154.219.7: server-18-154-219-7.dfw56.r.cloudfront.net

PORT    STATE SERVICE
443/tcp open  https
| ssl-enum-ciphers: 
|   TLSv1.2: 
|     ciphers: 
|       TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (ecdh_x25519) - A
|       TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (ecdh_x25519) - A
|       TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 (ecdh_x25519) - A
|       TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 (ecdh_x25519) - A
|       TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 (ecdh_x25519) - A
|     compressors: 
|       NULL
|     cipher preference: server
|_  least strength: A

Nmap done: 1 IP address (1 host up) scanned in 0.65 seconds

June 28, 2023

2 hours ago, Jim M said:

You would need to use TLS 1.2.

TLSv1.3 was released 9 years ago and the Invision Community Marketplace doesn't support it?

SeNioR- · June 28, 2023

I am once again getting the '3C409/3' configuration error when I click on the Marketplace link on my control panel. I am running TLS version 1.3. I have the following IP subnet whitelisted: 108.220.132.0/24. Any ideas what else might be causing this error? Thanks.

January 23, 2023

1 hour ago, Gary said:

Hi @DonnonGT,

Thanks for letting us know you have sorted this one out. If you have any other questions or concerns for this or any other matter, please let us know.

Will do. Thanks again.

January 22, 2023

15 hours ago, Randy Calvert said:

Is your server using at least TLS1.2 to communicate with IPS? If not, the request will be denied.

OK, that did it. Thanks.

January 22, 2023

Hello. I am having this same issue. When I click on the Marketplace link in my control panel, I get the following error:

3C409/3 There was an error communicating with the Marketplace server. Please try again later, or contact us for assistance.

This doesn't appear to be an issue with my firewall. There are four A records pointing at invisioncommunity.com, all with IP numbers on the same class C subnet. I have whitelisted that subnet. I whitelisted the subnet of another class C subnet with 4 IP numbers that point to remoteservices.invisionpower.com as well, just in case. I still get the error.

I have watched my server's log files while I attempted to connect to the Marketplace in my control panel and nothing is being blocked on my end. I have been unable to connect to the Marketplace for several months. I was running an older version before and assumed that was the reason I could not connect. I upgraded last month to v4.7.5 and nothing changed. I still cannot connect. Any ideas?

July 11, 2021

2 hours ago, batarjal said:

You can change it easily yourself so you don't have to wait
It's just one template adjustment under:

ACP > Customization > Appearance > Themes > Edit HTML and CSS </> > Search for threadstarterimage

I appreciate the advice on this, but this doesn't appear to be the area that builds the links in question. I am referring to the thumbnail links to the actors in a given movie, or to movie credits to a given actor. I've included a pic below. These thumbnail links link to the current window the site occupies.

July 11, 2021

2 hours ago, batarjal said:

You can change it easily yourself so you don't have to wait
It's just one template adjustment under:

ACP > Customization > Appearance > Themes > Edit HTML and CSS </> > Search for threadstarterimage

Outstanding. I appreciate the information. I'll change it on my end. Thanks again.

July 11, 2021

17 minutes ago, batarjal said:

I agree that it should open in a new tab, I'll add that to the next update.

I'm not sure if changing a review is possible, I reported it and linked to your post.

Hello. Can you tell me when the next update will be? I'm not keen on running this app until this is addressed. Thanks.

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