Completing long and complex forms online is tedious. It can be off putting having to fill in a lot of information before you can join a site or service. You may find that potential members never bother to convert from a visitor.
How to convert guests into regular members is an often asked question. The simple answer is to lower the barrier to entry. Invision Community 4 already allows you to register with Facebook, Twitter, and other networks with ease.
"Complete My Profile" is a system that will lower the barrier of conversion. Guests only have to complete a very basic form to gain membership. Members are then asked to complete any custom profile fields you require.
You can also set up steps that group items together to encourage existing members to add more information to their public profile.
Members with a complete profile and user photo provide others with much more engagement and personality.
Registering
If we look at registering first. Clicking "Sign Up" will only show a simple modal form with as few fields as possible.
If you have required steps, and after any member validation flow, the complete your profile wizard is shown.
This enforces required fields and the member cannot skip them or view other pages until completed.
Of course, you may have steps that are not set to required. These are available too, but are skippable. Members can complete skipped steps later.
A dismissible progress bar shows to members that have uncompleted steps. Once dismissed, it no longer displays in the header of the site.
This same progress bar is always shown in the members' settings overview panel, in the user control panel. This will prompt members with incomplete steps.
If you set up a new required step, members have to complete the step before being able to browse again. This will ensure that all regular members have completed profiles.
Admin Control Panel
You will create new steps in the Admin Control Panel. Each step can contain multiple elements of a single group. This step can be set to required to enforce completion or suggested to allow it to be skipped.
The basic profile group contains things like user photo, birthday and cover photo. Choose any of these for this step.
The custom profile field group contains any fields you have set up already.
You can switch off this system if you feel it does not fit your needs. When disabled, you get the normal registration form.
Reducing the complexity of membership can only help convert more guests into contributing members. Enforcing required steps ensures that you capture data across your membership.
We hope you enjoy this feature and you see an increase in guest conversion with Invision Community 4.2.
This entry is about our IPS Community Suite 4.2 release.
IPS Community Suite has long had a reputation system; first we had a simple up/down system, later updated to introduce a Likes system as an alternative. Whichever system you chose to use, it tied in with our reputation system.
We're pleased to introduce the latest updates to the reputation system, and it's something that has been requested for quite some time: Reactions.
Quite simply, reactions allow users to offer more fine-grained sentiments towards content than a simple up/down or 'like'. They are now in common usage on social networks, and so users expect to be able to be more nuanced in their response to something they see.
Let's see how they work in a post, and then cover the options you'll have available.
What you see above is the default setup for a site that has used the Like system in version 4.1. We include 5 reactions by default:
Like
Thanks
Confused
Sad
Haha
If you currently use the older style up/down reputation system, don't fret - you'll still get the new reactions on upgrade, but they'll be disabled by default and instead the new reaction UI will show up/down reactions. This gives you the flexibility to decide which of the new reactions, if any, you want to allow.
So, those are the basics - but what configuration options can you expect to see? First, you can of course add your own reactions! We expect that beyond the default reactions you'd expect to find, some sites will want reaction types specific to their use-case. On an intranet, you might want to have 'agree' and 'disagree' reactions for staff to use when responding to discussions. On a gaming community, you might replace the icons to be some graphic from a video game that means something to your particular userbase. There's a wealth of possibilities.
Each reaction you set up can be configured to adjust the original author's reputation count - a reaction can be positive (i.e. award a reputation point), negative (i.e. subtract a reputation point), or neutral (i.e. leave the reputation count unchanged). Our default set won't include any negative reactions, but you are free to configure these and new reactions to suit your own use-case. A user's total reputation count is still shown alongside their content and in their profile, of course.
If you don't want to use the new reactions for whatever reason, you can disable all of them except Like, and it'll behave just the like 4.1-and-earlier system:
Sites that currently use the up/down system don't show a list of names of users, and instead show an overall reputation score for the content. With the new reaction system, you can enable this even if you don't use up/down reactions. This is great if you plan to use reactions as, for example, an agree/disagree system, or where the content score is more important to your site than the individual reaction types.
How the reaction UI looks with the 'count only' setting enabled
As you'd expect, you can click individual reaction counts (or the overall reputation score, if you enable that setting) to view who reacted to the content. This remains a permission setting that you can apply per-group.
On touch devices, on-hover functionality is not suitable, and so for these devices the reactions UI looks like this:
Reactions play well with all areas of the suite, including Recommended Replies:
...and activity streams...
...and a couple of places we aren't quite ready to reveal yet
We hope you're looking forward to this new feature as much as we are. It's already been a hit on our internal testing site, and we're looking forward to seeing how clients customize it for use on their own community.
Developer note: Reactions are one of two new features (the other currently unannounced) so far that make use of PHP Traits.
