Jim M

Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.

Yes, the software is not aware of the sub-domain you've setup so likely was trying to access via the same generic base URL your community is setup which will break. When using a custom sub-domain, CDN, etc... a custom URL is required.

All good now 🙂 . While we certainly understand and appreciate it, the sole purpose of Two Factor Authentication, such as Google Authenticate (which you had enabled) is to authorize one individual's phone/device/what-have-you. There is no secure way we really can abide by this when multiple individuals on our staff may require access to be assisting you from potentially multiple different shifts. If you wish to provide us with security questions/answers that is something which we can still use and you can place in the notes section of the Client Area. However, at this time, we do not support Google Authenticate or Authy to be in place for support access. Hope that helps explain. That's not to say you shouldn't use it, just disabling access for when we require it would be the best idea.

Download (via the Downloads app) and upload would utilize the path on your server, whereas, viewing an image utilizes the custom URL so if the custom URL is not set appropriately, it could be breaking.

Is the custom URL set appropriately to the custom storage location? If so, could you please update the credentials in the Client Area so we can take a look?

This is all set and resolved for you in the ticket so I will close this topic 🙂 .

Both ACP and SFTP appear to be working. ACP does require Two Factor Authentication, however, which at the time of an actual support need would need to be disabled.

You should have 3 emails from us. 1 is a notification that states a ticket was created for you from this topic. Clicking that URL, will indeed bring you back here. There should be two more emails with the DNS information for you.

Looking at the ticket, it does appear it was opened in your email inbox so may wish to double check. However, I did reply to the ticket with the information again.

We would send it to the email address registered on file in the Client Area, which is indeed the one you listed (removed for privacy reasons now in your post). This was sent about 9 hours ago (same time as my colleague's first reply).

Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.

This would be in a ticket. You should have been emailed the correspondence.

Looks like we have assisted you in another topic and brought this to a ticket. I will close this topic down for you 🙂 .

Thank you. I do see something not right here so have moved this to a ticket for further investigation.

Please temporarily disable Two Factor Authentication for the account on file so we can login. Thanks.

Could you please provide us a URL to this record and ensure your credentials in the Client Area are up to date? I can then see what happened here.

Are these URLs that have been copy/pasted in?

You're welcome to post your feedback to change it to something in the Feature Suggestion forum if you would like to.

You can utilize the following script to check your server’s compatibility: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ Minimum PHP currently is 7.2+ Minimum MySQL is 5.6+

You should see it in your email.

Sure thing, I've created a ticket for you to get further information about your new A record. Your nameservers would need to remain pointed here but we can add anything to your DNS which you need.

Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.

Moved this for you to our advanced self-hosting assistance forum. If you are unsure how to move forward or need to move forward faster, hiring a server administrator or upgrading your hosting package to obtain this support may be the best idea.

Just a warning: If you add an individual moderator permission, such as with their display name instead of with groups, the display name permissions would override the group permissions.

Not in what I have experienced. I would recommend contacting your hosting provider or server administrator for further assistance as this would be outside our scope of support. Additionally, I can move your topic here to our advanced hosting assistance forum if you would like peer to peer help?