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Jim M

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Everything posted by Jim M

  1. Jim M
    I'm afraid, .MOV has never been compatible with Chrome. Only Safari. There was an issue where the download option for browsers that do not support the file type was not working. Now it is 🙂 .
  2. Jim M
    Unfortunately, only your host would have an idea of what happened there as that would have happened on the MySQL server side. Whether through an incorrect configuration with a backup restore, server move, or something else. They would need to help you resolve it.
  3. Jim M
    Yes, you would simply setup your web manifest by going to ACP -> Customization -> Icons & Logos -> Configure manifest details. Once you have configured that it is recommended to apply the icons above so that users have those available to them on their phones. The alert is from the browser, not our software. This meaning some browsers/devices will alert you that it is possible to download (i.e. Google Chrome on latest Android) whereas others will not.
  4. Jim M
    On mobile, it is not supposed to be shown but is being shown due to an incompatibility with your third party applications/plugins. I want to drive that point home as that seems to be the root of your complaint 🙂 . Below is what it should look like. You will want to report this to the author of those third party applications/plugins as they are causing the issue on your mobile screen size.
  5. Jim M
    That is a Progressive Web App (PWA), not a native mobile application. The native mobile application was discontinued in favor of PWA.
  6. Jim M
    As mentioned by others in this topic, the "Upgrade to Cloud" message should not be present on mobile. Thus, these third party applications/plugins are not operating correctly or are out of date. You would need to contact the author(s) for assistance.
  7. Jim M
    Looks like you have a few more icons there than what are on a default installation. If you are running any third party applications/plugins, please disable those.
  8. Jim M
    If you're using a third party add-on for spam, you would need to contact the author. There are no means of spam filtering for guest posts in our core system.
  9. Jim M
    There are not any spam filters in sending email notifications from our software. Are you referring to the Ban Settings or Flag as Spammer? If so, this would only take effect on registration and not guest posting. This is why we do not recommend allow guests to post without registering.
  10. Jim M
    The error in the screenshot is an access error from the MySQL server. Either the credentials provided are incorrect or not full permission has been given to the user. As this is a "hosting" error, you will need to resolve this on your localhost.
  11. Jim M
    Yes, you can. Here is more information:
  12. Jim M
    Yes. It is done via a background task in the system and ran on the server. Your computer/connection is not used. No. It uses a background task to prevent this from happening. No. This will not impact the timing involved. Please ensure that you're on the latest release of 4.6.12. Unfortunately, I cannot reproduce this there.
  13. Jim M
    As you're utilizing a third party WordPress plugin, you will want to contact the author for assistance with any issues with authentication or passing of roles from WordPress to Invision Community.
  14. Jim M
    As you allow guests to post here, the post would appear right away and not undergo the Post Before Registration process and therefore, the user would receive a notification right away if they follow the forum.
  15. Jim M
    All this information typically would be selected from the options when creating a topic and then you would add access details to the Client Area like you normally would in a ticket. This way, you do not need to expose this data here. I see you're utilizing CloudFlare for DDoS protection among other things, I would suggest disabling this as CloudFlare actually could be creating issues here.
  16. Jim M
    Unfortunately, you have not yet added your access details as my colleague requested. If you could please do that, we can take a closer look. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  17. Jim M
    You have all the normal options available to you via community support as you do via tickets. When creating a topic, you can select your license which the question applies to. You can provide us the domain here or message me. Along with any supplemental information.
  18. Jim M
    Do you have an example I can take a look at? Which site is this for? Are you seeing any errors?
  19. Jim M
    Typically, this is used to have different tiers of subscriptions like a Silver, Gold, Platinum thing but as long as this fits your needs, you can use it how you wish. The current settings you have would allow the user to go to the different subscription for no change in price, you will want to change that or someone would be able to purchase your monthly subscription and get the 12 month for no extra cost.
  20. Jim M
    If that is what your subscription is setup to perform, it would move them when they subscribe, yes.
  21. Jim M
    Looks to be that way. Thanks for reporting! Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  22. Jim M
    Could you please upgrade to the latest release? Unfortunately, I am unable to reproduce this on a test installation running the latest release.
  23. Jim M
    Are you using an incognito browser or deleting your cookie/storage data? If you are, this would be intended as these items are holding that way on whether you dismiss it or not.
  24. Jim M
    Glad to hear you’ve resolved it. What seemed to be the issue for others who may encounter it?
  25. Jim M
    Split this into a new topic as it is not related to the one where it was posted. That error would indicate that the file path there is not writable due to a permission issue. Please contact your hosting provider to ensure that it is writable.
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