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Jim M

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Everything posted by Jim M

  1. Jim M
    Unfortunately, the credentials provided has a display name but your login requires an email address. Could you please verify and update?
  2. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  3. Jim M
    If it was deleted via our core software, yes, there would be a moderator log for the event. If it was deleted via the database, a third party add-on, or the database had a corruption event of some kind, this would not be logged as it is outside of our core software. If you are able to provide the URL for the topic, we can review your database to ensure.
  4. Jim M
    Sorry, believe there is some confusion. Meant, that the topic would be accessible via the normal link but it would not appear in search.
  5. Jim M
    Can check the moderator logs to see if it was deleted. If you’re using archiving, check the archive table (you won’t see it via the search but should be accessible via URL) Otherwise, there is not anything in the core software that can spontaneously delete a topic.
  6. Jim M
    Has the complete move been processed? Are the source images present? Did the thumbnail rebuild complete?
  7. Jim M
    This feature did not exist in version 3. It is only available in version 4+.
  8. Jim M
    TESTINSTALL will not work with version 3. You will need to utilize your regular license key.
  9. Jim M
    Going to the Test URL on file, I am seeing that a version 3 installation is being attempted. Is this correct?
  10. Jim M
    The only manner to downgrade would be to restore a full backup (files and database) of your environment taken at that time. Sorry, we only provide the latest release as it is the most stable and secure release available.
  11. Jim M
    Please check with your hosting provider to see if you have mod_security enabled. If so, please disable it as something on your server is blocking data from posting to it.
  12. Jim M
    If there is no error after disabling their plugin, it is likely their plugin causing an issue on your community.
  13. Jim M
    What is the error that you're seeing currently? Your community is loading without issue. As you still have a few more third party applications/plugins enabled, please disable these to see if it helps the issue you're seeing.
  14. Jim M
    Please check your credentials provided. In the Client Area, you've provided an username and on your community, login is done via email address.
  15. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  16. Jim M
    Was it working prior to importing? Sounds like there is a programming error in your theme which you may wish to double check.
  17. Jim M
    We utilize CKEditor 4.18 in our software and both the plugins you listed are not confirmed to work for that version. Please contact the author of those plugins to ensure that they are compatible with the version of CKEditor.
  18. Jim M
    Believe there is a fundamental misunderstanding of what the software is doing. No one can complete checkout and not register. With that said, if someone purchases a product on the registration form and you’re using a manual payment method, you will need to approve the payment prior to the account is created fully. This is so on communities that require a product purchase don’t have an account if a payment failed or undergo fraud rules, etc… Once the payment is approved, the account is created. If a guest is purchasing outside of the registration form and they go through the process, they will register and the account will be created according with your verification settings. If it’s hidden from guests, it cannot be on the registration form.
  19. Jim M
    They can create an invoice but to complete checkout, an account is required.
  20. Jim M
    The phone number field within Commerce would support international phone numbers. A custom UI integration like this would require customization.
  21. Jim M
    I guess my question is, what was your recognition of that the process was complete? Typically, this would happen slowly in the background so there would not be a task like many other items that you could see "completes." It also, depending on the size of your community and your settings, could have a lot to crawl through and would do topics in batches so you may see some topics archived but others have not yet been processed.
  22. Jim M
    Please be advised we have replied to your ticket with next steps. Anyone on our platform in the future who needs a restore, all you need to do is submit a ticket and we will assist you further.
  23. Jim M
    What are the stock levels which you are attempting to set? Are you using any custom field relationships? If you could detail the exact information, we can certainly look further into this for you.
  24. Jim M
    A guest cannot purchase without creating an account during checkout. If you do not want guests to go through that process, you would simply remove guest access to the product or store overall. To remove access to the product, you would edit the product -> Store Settings tab -> Show to member groups. To remove access to guests from the store entirely, you would go to ACP -> System -> Applications -> expand Commerce -> Remove permissions for Guests on the "Store" module. This also is possible by going to ACP -> Commerce -> Store -> Settings -> Purchase Settings -> Force users to make a purchase when registering?
  25. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
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