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Jim M

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Everything posted by Jim M

  1. Jim M
    When missing a tablespace, usually it happens due to errors in server migrations, disk issues or even administration errors. As you just performed the UTF8 conversion and you basically have duplicates of your tables in place, are you running out of disk space?
  2. Jim M
    There's the feature called "Permanently delete content after..." in ACP -> System -> Posting. This helps you setup a recycle bin of sorts that any deleted content will be stored in the ModCP for that duration of time. This won't hold content indefinitely but at least can be used as a temporary back fall in case something was deleted accidentally. Alternatively, you can setup a saved action in ACP -> Community -> Forums -> Saved Actions, which moves the topic to your "garage collection" forum.
  3. Jim M
    You can utilize our Language system to modify any string you wish in our software. You can read more about it here:
  4. Jim M
    Going to move this to our advanced server assistance forum as this is really outside our scope of support when it comes to editing PHP configuration files, I'm afraid.
  5. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  6. Jim M
    Please be advised I have moved this to a ticket for further investigation on the Pages issues. You will receive further communication via email. Regarding the Theme issue, are there any server error logs which are presenting themselves?
  7. Jim M
    There is no estimate at this time. As the new week progresses and the beta matures, there will be a better idea but sometime in June is all I can say at this time.
  8. Jim M
    You're very welcome. You can remove this if you're running Apache by following the instructions in ACP -> System -> Search Engine Optimization -> Rewrite URLs.
  9. Jim M
    We are aware of an issue with pasting an image causing duplicate images being uploaded. This will be fixed in the final release of 4.7.
  10. Jim M
    Sorry, looks like you may have missed the above comment about mod_security.
  11. Jim M
    Please remove any HTTP to HTTPS redirects on your server and follow the guide below:
  12. Jim M
    Thank you, the Pages error seems to not just be related to templates as it is happening also in the ACP so we will need to investigate that further. As the error message is stating an unknown function, just to ensure there are no missing or out of date files that the system isn't detecting, could you please go to the Client Area and download a full set of files then extract these on your local computer. Once done, upload the "ips_****" folder to your server, overwriting what is there. Once this has completed, please check again. Regarding the Theme issue, do you have mod_security or any other security module enabled on your server? I'd like to ensure that is not getting blocked by it. Please have your hosting provide disable the module or add an exception for any errors in the log.
  13. Jim M
    The Pages issues and the "Theme" issue are separate but did that resolve and allow the errors to disappear from your Pages areas? To confirm, this is the "Theme" button on the front-end to switch your theme? Could you please update access for us? As outlined below: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. Jim M
    "ERR_BLOCKED_BY_CLIENT" generally indicates that a plugin in your browser is blocking these resources. Disabling any browser plugins will be a good place to start. However, there are no errors with our core Javascript so may need to further investigate if this still happens after performing the above.
  15. Jim M
    Thanks for posting! Unfortunately, this issue is beyond the scope of our technical support. 👩‍💻 Our technical support is happy to help you with the Invision Community platform, but we're unable to help with things like server management, theme questions and modifications. I've moved this to our Community Support area where other Invision Community owners will see it and help where they can.
  16. Jim M
    Unfortunately, you will want to update your third party "SuperGrid" templates and other custom Pages templates as they are out of date. Please contact the author of your templates for further assistance. Otherwise, you may wish to revert these back to the default if you are having issues. Are you receiving any errors in your browser console when this happens? Can access this by hitting F12 on most browsers and then click "Console" tab.
  17. Jim M
    The authentication credentials you're using to connect to GMail's SMTP server are incorrect. As this is a third party SMTP server, that would be the extent of what I can tell you, I'm afraid. You will want to ensure they are correct and all details are correct. You may have changed your Google password or GMail could have changed their authentication or access details all together.
  18. Jim M
    That will indeed change it if you have not imposed a title tag in ACP -> System -> Search Engine Optimization -> Meta Tags. So sounds like you have a custom meta tag there which is overlaying it.
  19. Jim M
    I'm afraid, this isn't something that is configurable at the member group or member level at this time. You're more than welcome to suggest this in our official Feature Suggestion forum for further evaluation.
  20. Jim M
    That is in the themes in ACP -> Customization -> Themes -> edit your theme -> Custom tab
  21. Jim M
    Could you please clarify exactly what you're wanting to change here? Screenshot or otherwise will help. Thanks
  22. Jim M
    Correct. The social logins, I believe, due to their TOS, need to bypass these and always have. You could via the FURL system but please be aware that it is outside our scope of support (i.e. if you have an issue with a customized FURL, we'll have you revert it back). You can find it in ACP -> System -> Advanced Configuration -> Friendly URLs
  23. Jim M
    While I understand this is frustrating having an issue that is not reproducible, however, without seeing/experiencing the issue myself, it would be hard for us to investigate/understand what may be happening outside of the only factor involved (your personal PC). Are there any steps that lead to this happening consistently? Is this happening on other computers/devices? If you sign up for a free trial on our Cloud, are you still seeing this? Please be sure to temporarily leave your browser history intact to ensure you rule this out.
  24. Jim M
    One was sent yesterday, shortly after this post (from a different provider of ours as well that handles our ticket system). Are you able to receive emails with other email? If your email provider is having issues with deliverability, it may be a good idea to temporarily change your email address on file for support needs. I have messaged you here for further information about your URL reset so we can assist.
  25. Jim M
    Any of this done automatically? That might explain why this is happening to you. Unfortunately, I used 3 browsers which are the most common and that we support; Chrome, Edge, and Firefox. (In your experience, Edge you mentioned had no issues, but Firefox did.) All 3 browsers, I am not having issues. Browsed around, waited, browsed again to mimic behavior of an active admin for a while. I would recommend disabling and not using these browser history (cache/cookie/etc...) clearing items temporarily to see if this fixes your issue here. I will continue to browse but ultimately, I think this is an abnormal activity you're performing if this is happening mid-browsing thus not something we can "fix." Apologizes, I missed that.
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