Jim M

Has this always been configured as such? If not, this may explain what you're seeing. I'd also reach out to any third party authors of applications/plugins you have installed that deal with members or followers as outside of the quoted screenshot, the system would not delete followers.

What does the UI say for this member? While I understand you ran the same query here, we would need to go by what the software is pulling rather than a manual query. If it is reporting the same for both. Have you recently pruned members?

That has been removed now 🙂

It largely varies but most are done same day, usually over in a few hours at most. My only recommendation is to follow the instructions we provide at time of migration. Most often where it takes longer or we have to delay to a different day is when our instructions are not followed.

Glad to hear it's fixed!

As opentype wrote, clear caches. Looks like Javascript didn't rebuild correctly or there is an error.

Long as your are not using your community in a sub-folder (e.g. example.com/community or something), all URLs will stay the same. Your community should stay exactly the same as the software will be the same. If you are on an outdated release, you will need to upgrade as part of the process before we migrate you. Of which, you would need to work with your developer to upgrade the theme templates, if necessary. If you have any issues which are a code issue with a customization, you will need to work with the author to resolve it. If it is an issue of the migration though, say you forgot to place a third party plugin's file in the backup we require, we can certainly resolve that for you. It's a fairly straight forward process which our team will outline to you when you submit your request to our sales team but that process is usually, we agree on a date to do the migration, on that migration date you pass us your database and folders the community uses (e.g. the uploads, plugins, applications folders) and then our team handles the migration. Post-migration, you review the community and then we assign your domain/sub-domain. Correct. We do not offer email hosting. We only offer a system to send emails out of our software.

You are on a package which does not include Pages Database functionality. You had a trial when you first purchased of the software, which may be why it is missing but that is only for a limited time. If you wish to retain this functionality, you will need to upgrade to Creator Pro. As you are a Cloud client, you would go to Client Area -> Manage Purchases -> click your package -> Support. You can also use our Contact form to contact accounts. Alternatively, this is the support forum which is managed by our staff.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Would recommend switching to hCAPTCHA as it currently the best when increasing their Passing Threshold to Difficult. You may also wish to change your Question & Answers up to something closer related to your niche rather than a mathematics question which bots are able to answer these days.

Edit -> Upload new version -> Add screenshots.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

No worries. They're your friend for these types of server-related questions/issues/tasks.

Please report any issues on Community Hive here: https://talk.communityhive.com/ However, I have reported this internally as well.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Glad to hear you were able to resolve the issue.

That is not normal, no. That is an indication further that either the .htaccess is in the wrong spot (make sure it's in the folder you installed the software in) or something is wrong with mod_rewrite on your server.

You would need to ensure that you're using Apache and mod_rewrite is enabled on it. From the sounds of it, you have implemented .htaccess correctly so now it is just a server issue, I'm afraid. You would want to work with your hosting provider for assistance here.

If that is what they provide you, yes. You would need to contact your theme author if you want to match your WordPress site.

The only way to perform this would be to also add these in Invision Community. You would need to contact HubSpot to see what that would take. If it is just adding a snippet of Javascript code to the head or footer of the website, that can easily be done. However, if there is more customization going on, that would require a third party provider to develop this for your community.

Based on what I am seeing on your community, the .htaccess needs to be completely replaced as our software is now in a folder which is not contained in the lines present, thus it is creating a 404.

You can follow the instructions here to do a manual upgrade: You will need your admin password but won't need access to the ACP itself to start the upgrade.

Looking in your ticket history, this is not something we have done for you. In fact, we have a ticket from 2021 where you did your own upgrade, so I am a little confused by this. Maybe you previously had a third-party provider doing this for you? Either way, I'm afraid, this is not a service we offer any longer.

It looks like my colleague opened a ticket for you. Could you please reply to the email sent with the information requested?