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Marc

Invision Community Team
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Everything posted by Marc

  1. Yes. As mentioned, if that is not the case, please provide an example and I can take a look
  2. Have you done this on the site also? You will need to remove authenticator on your account then re-add it too
  3. I'll take a look now for you. I have the details you sent. Ive just hidden it so your email is not public 🙂 Could I just check with you that you are trying to set this back up on the front end for yourself, and not in the admin cp?
  4. Please could you let me know your display name? I can then take a look for you and see whats going on
  5. I have to admit to being a little confused by both your response there.You mention steam, however they would indeed be an unusual case if they were using a community to categories the games on their site. It would very likely be customised for their specific use case, as we have for many enterprise level clients. There are performance improvements in almost every release, however you are currently still using a release which is 5 versions behind, despite one of those releases (4.7.15) stating specifically in the release notes that that there are performance improvements for mysql 8 (of which you should be using if you want to ensure the best performance on your site) In addition to the 5 versions you have not yet upgraded to, you asked about version 5 there, which was responded to by myself. So, yes there have been improvements in performance in almost every area of the platform for version 5, even if I have still reminded you there that 20k forums is simply not a normal use case. I understand your frustration, however continually stating your point in different manners there will not change he reality in any way. And when items being mentioned are also skipped over, it won't really do you any favours.
  6. Indeed we were aware. Was actually only for a few seconds. You just caught it 😄
  7. The issue here isnt a bug, but with understanding. If you can see an item in the club, then you will be able to see it elsewhere if you have it set to see alongside other content areas. Whether or not you can join the club isnt really relevant here. If you can see the items, then you will see them elsewhere, regardless of whether or not you can join the club. If you have an instance whereby a user cannot see the event (regardless of whether or not they have joined the club) in the club, and can see in the calendar, please let us have an example of this so we can take a look for you. To clarify, this is the same for every single customer. This is nothing at all in any way related to reputation. We fix many bugs on every release, and see many issues related to 3rd party items on every release. We don't ask for much, just for you to ensure you have the latest bug fixes, and to test with no other code that may interfere with ours.
  8. Admin who cannot access the members section of course cannoty. However if they can access and change members, they can indeed change other admin. If you are having issues with that, we would need to know the name of your account and also the name of the admin who has tried to remove these
  9. The only option for that would be not to use google login. Generally with external registration methods, they will not allow any extra checks other than their own
  10. There are various places (such as the above) offering 3rd party items. It may be worth taking a look at the provider section here too, as people advertise their services here https://invisioncommunity.com/third-party/providers-directory/
  11. Ah I see what you mean now. You mean its not actually showing it all, rather than cropping the image so it can no longer be repositioned
  12. Please step back a little. Are you referring to blocks?
  13. Have you deleted this from a custom theme? You shouldnt actually be able to delete a template on a default theme. Only revert it. Or is that what you mean there?
  14. It can indeed, I agree. But anyone wanting to slow your site down through automation, that isnt being stopped by your server, if going to be causing you more issues than just slowing things down
  15. It does indeed. That is exactly what the renewal option is for. Again I understand yor frustration, and understand thats not how you want it to work. However it doesn't really change the fact this is how it works.
  16. You can use -TESTINSTALL at the end of your license key, for the instance that is not public. This is a test key specifically for circumstances such as this 🙂
  17. As mentioned in that topic, we are unable to assist with custom items unfortunately While I understand your frustration, it would be better to add a feedback topic requesting the feature you are looking for here. The software simply doesnt work in the way you are looking for it to work.
  18. There is no way in which to switch this off. I think you are misunderstanding the setting. That is that the system itself will automatically generate an invoice x days before renewal. It doesnt mean the user cannot choose to pay for multiple months. They can do this just by clicking the "Renew" option within the subscription page, and can actually chose how many months to renew for
  19. Hello, The customer themselves have generated the renewal
  20. Could you clarify which cover photo you are referring to?
  21. Not at present. There is only the option to remove sensitive information.
  22. It will show only ones you have the permission to see
  23. You need to check what is added in the analytics section there. Something in there is causing it to break. Its worth noting, that could also be something on the theme
  24. It means it cannot be purchased unless they have also purchased an item that you have selected it has to be associated with, in the setup of that product
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