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Marc

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Everything posted by Marc

  1. Marc
    You would be best to simply change your email address on file to an email other than the one used with DNS. We can however get those DNS entries created for you if you submit a support request with those on. There are no other options for support at present
  2. Marc
    As mentioned above, you would need to check the pages that are being reported and validate accordingly
  3. Marc
    There are no settings in the software for this. If you wish to change the email itself, you would need to edit the templates for this. You can see how to edit emails and wrappers here https://invisioncommunity.com/4guides/themes-and-customizations/advanced-theming/email-templates-r325/
  4. Marc
    We are unfortunately unable to assist with upgrades from the 3.x platform, as we have no provided support for that item for a long long time now. However with this, the reality is its something you need to contact your hosting company on anyway. The folder is unable to be written to by our system, which is an issue on your hosting. I can certainly move this to our community support for you, as others may have come across similar issues when upgrading from 3.x., but it does look to be hosting there.
  5. Marc
    There is no way in which to do this using the stock features of the platform. However if you take a look in the marketplace, you may well find something there which is suitable for your purposes. I believe there is one names Wordpress SSO that does this. You would however need to check with the author to make sure it suits your need
  6. Marc
    Im not sure I understand the question there. You would be reimporting a new download of your data. You need to ensure its exported and imported using the same character set
  7. Marc
    I'm not sure that really answers my colleagues question there. While I understand what you are doing, that will not change how many tasks there are from 4.4 to 4.6. What we are unsure of is if you have other conversion tasks outside of that upgrade process.
  8. Marc
    As mentioned by randy, there isnt a WYSIWYG editor for email templates at present, other than those in the commerce application
  9. Marc
    You may also find the following helpful in understanding the makeup of emails
  10. Marc
    No problem. If there is anything else you can pick up that may be different, please do feel free to let us know of course
  11. Marc
    I am unable to replicate this on either mac or windows on any browser. Please check any plugins that you may be running on your browser
  12. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  13. Marc
    Please could you try that again? I am seeing no issues our end, but there does appear to be an intermittent issue we are looking at
  14. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  15. Marc
    We have some issues we are looking at currently, which it looks like this may be related to. Please upload a fresh set of files from your client area, then run the upgrader from /admin/upgrade
  16. Marc
    As mentioned in the response, this can take longer. Due to the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday.
  17. Marc
    Please could you paste that in which you are using there as an example? I can then test and get this reported as a bug if needed
  18. Marc
    It updates every time the feed is updated
  19. Marc
    Im not sure where you have sent several requests. I can see that you have created 1 support request, and that was responded to this morning with how to reset the password. If you are having issues with that, you need to respond to the ticket stating this so that we can assist further
  20. Marc
    You can remove the ID for specific pages if you wanted to do that, but you cannot remove them for pages in general. For example, if you wanted to add a FURL without an ID to a specific topic you would be able to do that, but you cant automatically make one for every topic that is created. This is because the ID is required to identify that item. With regard variables, you wil be able to see the variables that are being used by the current furls as an example of what can be used. So for example if you edit the one for the forum links, you will see forum/{#id}-{?} The ? is always the position of variable that do not appear in the real URL. In this case the forum name, but it could be the topic name in a topic link for example. The #id of course is the ID. There is no list available as such
  21. Marc
    Glad you found a solution to the issue 🙂
  22. Marc
    That has now been applied for you, and should show up in the next few minutes
  23. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  24. Marc
    Please could you try this again now and let us know if you are still seeing the issue? I am not seeing any issues my end
  25. Marc
    You would need to check your own code if you are using custom format code. If this is happening when using one of the selectable formats, of course we can take a look at that
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