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Marc

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Everything posted by Marc

  1. Marc
    As mentioned in the message there, the system cannot create folders. The uploads folder and all its subfolders must be fully writable
  2. Marc
    No problem at all. Glad we got what you needed there
  3. Marc
    The user "peggy appel" has their own entry in the moderators section of the admin CP. Therefore that will override any group permissions set in that section. On her own entry as a moderator, the "Can view all topics/questions?" permission is not selected. The member "Tess case" does not have their own entry, and therefore would follow the rules from the group added in the moderators section. That does indeed have permission
  4. Marc
    Not a problem, however there are certainly things that can be done about guest posts
  5. Marc
    We do have a bug tracker
  6. Marc
    Sorry, Im not sure what you mean there. Please could you reword this?
  7. Marc
    As mentioned, it would need to be posted as a suggestion of things you wish to see added
  8. Marc
    That would indicate it cannot write to the uploads folder. Have you made sure uploads and all subfolders are writable?
  9. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  10. Marc
    Please could you provide me with an example so I can take a look for you?
  11. Marc
    Apologies there. The last response you received was incorrect in having to change on 22nd Jan, because of the plan you are currently on. The other responses however were in response to your questions. The plans have indeed changed, and you asked what you would need to change to if you changed, and that you were changing the way you run your site. You were answered on that basis, as we do have customers who want to switch to the new packages for their benefit.
  12. Marc
    Certainly sounds like it. Hope you manage to get things sorted
  13. Marc
    I would need to know the name of the member you are using for testing, that cannot see topics. I can then take a look to see what you are missing there
  14. Marc
  15. Marc
    Thank you for your feedback. The topic is added to our bug report, so would be reviewed on this being addressed in any case
  16. Marc
    Could you clarify if the above resolved what you are asking about here? As shown, you can indeed pin more than one item.
  17. Marc
    I have moved this to our developer forum, as this isnt really a support question here.
  18. Marc
    I would need some examples of where you believe its not showing correctly. Also, could I confirm you have waited for the background tasks to complete rebuilding?
  19. Marc
    Sorry, you would need to clarify what it is you mean here. Im not seeing anything incorrect in what you are showing in your image.
  20. Marc
    A couple of questions before we begin looking at this for you 1 - You still have the converters installed from when you did the conversion? 2 - Were you using any custom URLs on xenforo using anything outside of xenforo? If any of the 2 above are yes, then redirecting would not work. We can account for only xenforo redirects, and the converter is what stores those redirects
  21. Marc
    Spam defence is certainly stopping a lot. We see that on our own stats. As mentioned, if you have ways in which you would like to see these improved, please feel free to post them within our suggestions forum.
  22. Marc
    You should test your site is fully functional on the test server before you begin an upgrade, as you have no way of knowing its functioning correctly before you begin. Then you should upgrade by uploading files over the original set. If you are not doing it in this manner, you are actually doing this in a manner differently to what is described in our documentation. If you are looking to 'clean up', that can be done after upgrading if needed. So you should be able to uninstall on the test instance also. Note, we do not support 3.x in any way, so support time would not be relevant in this scenario also.
  23. Marc
    Yes, this would be due to the holidays. Please note, that just because you remove the application on 3.x, ,if you have the license for it you can still install it in the future. My colleagues comment was a way to help you forward
  24. Marc
    This will likely be the speed at which tasks are running. If you havent already, set yourself up a cron job on your server, as shown here
  25. Marc
    You cannot move them, as they are currently in the process of processing your last action (Moving or deleting its contents). You cannot hide a forum so it can be seen only from a link unfortunately
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