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Marc

Invision Community Team
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Everything posted by Marc

  1. You would need to raise a new invoice for that subscription in the admin CP, or remove the subscription which will then allow for repurchase
  2. We would need an example of this in order to take a look. Is it one specific user having the issue there?
  3. If this is being done by the browser, there is nothing you would be able to do on the site of facebook options to correct that
  4. The error you are asking for is actually what is shown there. The software cannot connect to that pop3 address. Its something you would need to take up with your email host unfortunately
  5. Thank you for letting us know
  6. Please check the admin username and password as those are currently incorrect
  7. There is no specific size, as the software is responsive in nature.
  8. There is. It should be used within 1 hour, or there would need to be a new request
  9. ACP->Support (top right) . You will see optional patch showing as a label under the version
  10. You would have needed to select that you current ranks are retained when you did the upgrade. If you havent, they would not be present unfortunately
  11. Marc replied to Emediate's post in a topic in Technical Problems
    No problem. Good luck in getting the issue resolved
  12. Are you using any external mail service that may be altering links? This tends to be the most common cause of issues such as these
  13. whatever your site is, with /register/ at the end would get you to the registration page
  14. Marc replied to Emediate's post in a topic in Technical Problems
    You would need to check the connectivity between yourself and indexnow to determine where the timeout there is. As this is an issue on the connectivity side of things, there is nothing we can do from a software point of view that would prevent this
  15. Marc replied to Lindor's post in a topic in Technical Problems
    If you approve, you would just be approving the transaction.
  16. Marc replied to Lindor's post in a topic in Technical Problems
    Sorry, Im not sure I understand the question there. If you refund/credit, it will of course reverse whatever benefit the user has.
  17. This has now been patched. Please visit support within your admin CP and apply the patch that is showing. If you are not seeing it yet, give it a few minutes
  18. There has been a patch pushed out for this for you. You can see patches by visiting your support area in the admin CP. If you are not seeing it just yet, give it a few minutes and it will show up
  19. A patch has now been release for this and is currently being pushed out. Please go to support in your admin CP to see this. If you do not see the update, wait a few minutes and check again
  20. There is no way in which to show this historically unfortunately
  21. There is no way in which to remove the link in the ACP
  22. I know what you mean, but I will need the example name. You can PM that to me if needed, but I wont be able to investigate without that example
  23. I would need a specific example to look through there. If you can provide this, I can take a look
  24. recovery mode disables 3rd party items. If you have none, it wont actually be doing anything