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Everything posted by Marc
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Community off the air
System->Settings->Advanced Configuration is where you would find these
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A question about multi-language
While you can use a Spanish language pack in order to change the localisation of the software, the rest you will have issues with. It will detect language based on the browser language, you cannot base permissions on that, so would not be able to do different forums for different languages and have them automatically hide based on user. Same goes for the theme. In addition to this, the URL side of things is something you would need 2 licenses for in any case, as your licenses are per URL.
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Formatting issues in new pages field
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Formatting issues in new pages field
Could you provide me with a link to the item you copied from too? Also, if you attempt it again, does it do the same? This would rule out the above
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Community off the air
You had added a custom furl there, which was causing you issues. This has been reverted for you
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Community off the air
Before we continue, have you reverted any custom furls you have on there? Also, have you disabled any 3rd party items you have running?
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Uninstalling Member Map
At present your only option if you cannot gain support from the original developer, would be to gain assistance from another 3rd party who may be able to assist you. Unfortunately, we are unable to assist with 3rd party items
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Fresh install but wanting to use existing database... how can I do this?
The first questino that needs to be answered here is why? As mentioned above, there are very very few circumstances where this would be advisable, and that is only generally when there is an install that is not recoverable in any other way, and advised by ourselves to do so
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Issue with members being overcharged and strange IP address
I see you marked as the solution there. Could I confirm you now have this resolved?
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4.7.4 Upgrade Issue
Have you since resolved this? You appear to have marked as solved, but also said your site has issues with no 3rd party items switched on
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Upgrade to 4.7.3 and not to 4.7.4, and keep PHP7.4 for now
We have never done it this way. We have only ever had the latest release available for download, as we do not want for people to be installing versions known to have bugs, and it means people then doing things like adding security flaws to their site intentionally. As mentioned above, in this example, PHP itself is no longer providing security fixes after this month for any PHP 7 version. So for this very reason, we would indeed push PHP 8.
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"You are seeing this message because you are currently using PHP 7.4" — I'm already on 8.1, though?
You would ned to contact your hosting company if you are unsure on this, as they will have set up the way your cron jobs run
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Formatting issues in new pages field
Could you let me know which database and an example item? Also the 2 field names. I need to take a look to determine if this is a bug or issue with your custom templates
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Uninstalling Member Map
Sorry, that was in response to one of the authors comments above, not to yourself.
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The license key is not valid. Please contact account assistance.
Glad to here it 🙂
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Market Place
Yes, if you submit more items they would be in a queue. Funds would be paid out to credit on your marketplace account
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Spam defense not working?
There was some issues with the license server yesterday, which may have meant your license was showing as an issue .This would in turn mean the spam service wasnt working at that time, but should be working again now
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Pages date formatting lost since last update
You would need to contact the author of your language pack for an updated version in this case. Unfortunately, we are unable to assist with custom language packs, and even taking a quick look, it seems its quite out of date there
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Future Publish Issue
As we have info both here and information you have PMd me, I have created a ticket on this so we can keep things in one place and get things sorted for you
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The license key is not valid. Please contact account assistance.
This may well just have been time to populate this. Try again, and if this is still not working, give it 10 mins and try again as they may take a little time
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The license key supplied is not valid
We are aware of some issues with the license server at present, and we are working to resolve these as soon as possible
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Upgrade stuck in loop in step 1
Sorry to hear you still have an issue there. I have esclated a ticket for you, so someone can take a look at this
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Why has “Powered by…” suddenly appeared?
We are aware of some issues with licensing at present, and working to resolve the problem as soon as possible
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Upgrade stuck in loop in step 1
Please log out of the admin CP, then log back in again. Let us know if that then works
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Future Publish Issue
It is indeed. Sounds like an unintended consequence of using the feature in a way its not really intended to be used. But needs looking at regardless. Do you have an example topic?