BouncingXkala

Ah ok. Even with CF completely disabled, I am still greeted with the same error. Do you have any other ideas I can try?

Thinking about it, could it be my Cloudflare?

Using Apache and REST API isn't working either

After following the guide by inputting the URL and API key I am greeted with this. I have tried to see if maybe the IP is banned from the server, however nothing. I am not sure what else to try. This is what I am greeted with when inputting the details found under "Zapier" in the IPS ACP area.

Totally understood that, however I am not questioning the billing agreements I am wondering how I can improve the user experience when it comes to not knowing what is going on with not being able to purchase the same subscription they purchased a month or however long ago. As you can see in my screenshots, the user has no idea what is going on. When they click view purchase there is no details stated there. Maybe I need to add what you've said in the little notes section so atleast when they click "view purchase" they see why they don't have an option to buy and how they need to fix it?

Our business relies on the renewals of our existing customers on PayPal, telling them to configure a new billing method would surely discourage them from doing so. Or atleast a small portion may not. This is for new members and returning customers, surely there has to be another way. I have not seen this issue present on other forum software, is it the way PayPal interacts with IPS?

Ok if the payment method is suspended is it not possible to have some kind of link in place within the store instead of the user being completely clueless? Trying to find solutions to this problem is tricky! 🙂

Could you elaborate for me please? Cheers!

I am not sure if I follow. If the PayPal subscription is suspended/cancelled on the IPS profile, then surely the user can renew within the store means and not have to ask me to delete the previous transaction to resolve it? Cheers!

That's fine if the customer knows this, but it's not anywhere to be seen that this is the case. Nothing to even demonstrate easily what the client needs to do. They just keep getting stuck.

Glad it's been posted, I have my doubts in the quick turnaround time. Nether the less. When I updated the pricing, it did indeed give me that little box of updating everyone else's pricing but many users didn't get updated, if any at all.

Really needs to be addressed. I can't keep manually sorting peoples payments out every time they wish to come back to purchase from us. Ridiculous.

Two really annoying issues that my customers are experiencing right now is: 1) How do I update everyone's invoices, right now only way is to hope that the old customer makes a support ticket for me to then manually update it. New price has been 60 instead of 120 for months. 2) No option to buy when the user was a subscriber previously? When the user clicks view purchase, this is all they see? No option to buy, renew nothing.

Love to buy.

Some more missing strings and issues: