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Mark H

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Everything posted by Mark H

  1. Mark H
    OK, given that info, please also check with the author of your SSO to make sure that group assignments and permissions are correct.
  2. Mark H
    Let's back up one step. 🙂 You said "they redirected everything to" your URL. That is not the way the software needs to work. Any and all redirects from domain.com to www.domain.com (or vice-versa) must be removed. Please ask your Host to do so. Then the board_url (or board_name) variable in your conf_global.php file needs to be set to the URL you are using. Your registered URL does include www. and we do recommend you use that. Once that URL is correct, save, then login directly to your admin panel and visit the Support page, and click the button on the right to clear the system cache. Does that resolve the issue?
  3. Mark H
    I do see one probable issue. You are using Cloudflare, which can be a problem. Please disable proxying for your site's URL. There's also some styling issues in the admin panel but those may be related. As well, there is a patch available which should be applied. Please visit your ACP -> Support page and click "Fix This" where is shows an update available. Once that has finished, if the problem remains, please reply here with details.
  4. Mark H
    Great, glad to hear you got the issue resolved. 🙂
  5. Mark H
    Many do have separate topics, though not all. Look on its download page to see what/where that should be done for that item.
  6. Mark H
    Was it disabled previously? Or did you just disable it, and the widget loads correctly now?
  7. Mark H
    My apologies, I misread your account; you're self-hosted, not cloud. I'm also seeing that behavior. But that error indicates your server is not allowing the software to communicate with our servers for the update check. What's puzzling is that the license key check does work, I just did a "refresh" without error. It's possible that mod security (modsec) is in use and one of its rules blocking the connection. Is your server using Mod Security, or other security software? In any case, you would need to check with your host and ask them to check why the connection cannot be made.
  8. Mark H
    You may have visited that page just as we were releasing the beta. Please empty your browser cache, then revisit the Support page again. I just tried this on my own cloud package and it worked without issue.
  9. Mark H
    You're welcome, glad the issue was resolved. 🙂
  10. Mark H
    Check the topic which Luuuk referenced, but basically the permissions are not set correctly. Usually the error will be related to suPHP/suExec. If your server is using suPHP/suexec you cannot have any file or folder set to 0777. Folders must be set to 0755 and Files must be set to 0644, recursively. Only your hosting company will know if you are using it and, if you are, they will need to recursively adjust the permissions as above.
  11. Mark H
    You're welcome! And no worries, it happens to all of us. 🙂
  12. Mark H
    Under the circumstances, I have cleared your Test URL. (Normally that can only be changed when the main URL changes, and since you have no main URL yet that error happens.) You should be good to go from here. 🙂
  13. Mark H
    Glad to hear you got the issue resolved. 🙂
  14. Mark H
    There's no native way to do as you describe, unfortunately. It may be possible to do with custom work, and you can check our providers directory for a 3rd-party dev who may be able to assist.
  15. Mark H
    You're welcome, glad the problem was sorted out. 🙂
  16. Mark H
    You need to login to the front end via your Wordpress SSO account first. Leave that tab open in the browser. Now open another tab to the admin panel and login. If you now open the Easy Mode editor, does it open the page and you're logged in?
  17. Mark H

    Upgrade

    Mark H replied to BIgnat's topic in Technical Problems

    Is everything working now? (I visited your site quickly but have no login and it's set offline so I can't see any Pages data.)
  18. Mark H
    Glad to hear you got the issue sorted out. 🙂 And you're right, it's likely the original poster simply did a "copy/paste" from another source which was already formatted.
  19. Mark H
    A fix (currently in-queue for review by the development team) will be included in a future release.
  20. Mark H
    Glad to hear all is well now. 🙂 (And as my colleague noted, it was very likely a transient communication issue on the network.)
  21. Mark H
    You're welcome, glad the issue was resolved. 🙂
  22. Mark H
    Yes, that's also a server issue. You or your Host need to install Language Locales for the language(s) you are trying to use.
  23. Mark H
    That is very likely related, yes. The software controls the use of http versus https, and server-level redirects interferes with that. Remove or comment out those 3 lines. Then in your conf_global.php file, make sure the board URL is using https:// and not http://. Then login to your ACP, go to the Support page, and click the button to clear the system cache. Does that resolve the issue?
  24. Mark H
    You're welcome, glad we could be of assistance. 🙂
  25. Mark H
    Try this. ACP -> Members -> Achievements -> Settings -> "Enabled" (toggle this off, then save). Note the text: "When disabled, badges and ranks will not show and rules will not be processed." If you also want the Reputation system disabled, there's a setting in: ACP -> Members -> Member Settings -> Reputation & Reactions -> Reputation Settings -> "Reputation enabled?" Toggle that off, then save.
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