IP.Nexus provides a great support system, allowing customers to submit support requests through your community or directly through email.
The support system also includes robust reporting tools allowing you to see the volume of support requests over time and audit individual members of staff to view how many replies they're making and the quality of those replies.
Ensuring customer satisfaction…
IP.Nexus has for a long time included a referrals system, allowing your customers to refer their friends to your community and subsequently earn commission on any purchases they make in IP.Nexus.
The problem with this set up though is that you might not want referrers to continue earning commission forever, or you might want to specify different commission amounts depending on what the referring…
As mentioned in our last blog entry, we're hard at work on our next version of IP.Nexus.
One of the more visual features we're adding in this version is an updated mobile skin - here are some screenshots!
Main store page:
Category listing:
Product screen:
Cart view:
Checkout screen:
Client area - menu:
Client area - invoice view:
New support request form:
IP.Nexus is our hugely popular eCommerce and business management application for the IPS Community Suite. Over the past few weeks we've been working on lots of new features and enhancements for the next version of IP.Nexus (version 1.5).
The first change we wanted to share with you is called Fraud Rules.
For a long time, IP.Nexus has provided integration with MaxMind for anti-fraud measures. …
Referencing our coming soon blog entry ... Apple was fast and has already approved our new app! Download now
A few things to keep in mind: The app will work on all IP.Board 3.3 versions for the most part but will be much smoother with the soon to be released IP.Board 3.3.2
Please submit bug reports as we will be releasing updates to address any issues often over the next few weeks. Be sure to…
UPDATE: The app is now available!
We are happy to announce that the new version of our iOS app is in the Apple App Store review process now! Once approved, the app will be available for members to enjoy for just $1.99 one time. The new app will work with all IP.Board versions 3.3.2 or newer.
This new version has a native interface, push notifications, iPad support, and multiple community suppo…
While working toward the release of IP.Board 3.3.0 and IP.Content 2.3.0, the development team took some time to refresh our developer documentation, aiming to provide useful information for our third party developers in order to help them update their work as necessary. We are still very much working on expanding and updating the developer documentation we have in place, but we wanted to go ahead…
Following on our previous blog entry about our enhancements to the IPS Community here at http://community.invisionpower.com ...
A few more things to note that you may be interested in that we recently changed. These changes are related to us getting ready to release IP.Board 3.3 and generally our continual process of review and refinement of everything we do. Enhanced Access for Expired License…
We are well into beta testing for IP.Board 3.3 and IP.Content 2.3 and so far it's going very well. Practically no bugs are being reported and often times our staff have literally 0 open general bugs in our bug tracker. That is quite an accomplishment and something of which we are very proud!
If you are an IPS Client and are comfortable beta testing we would love for you to take some time in the …
We are happy to announce that we have made a few changes to enhance the community experience here on the IPS Community. Access to Support Forums
Based on client feedback and the mass of good will from many helpful clients who want to assist others, we have opened up access to our support forums to both current, active license holders and those that may have a license but it is expired. As our s…
We released IP.Board 3.3.0 as beta yesterday to our clients and I wanted to just round-up some of the very latest SEO changes we've made this week.
We've invested a lot of effort into making sensible non-invasive changes to IP.Board to encourage search engines to spider pages we want them to spider and to remove extraneous links, potential crawler errors and non-desirable keywords. We routinely …
Ten years ago today Invision Power Services was born and we continue to go strong today providing community software to thousands of clients. Ten years on the web is practically forever and we are proud to have reached this milestone!
IPS has grown over the years to one of the leading providers of community software. To our many thousands of clients including large, well-known brands like NBC, N…
IP.Board has made use of micro formats and schema data since IP.Board 3.0. We added to this in 3.2 to include breadcrumb data in our navigation. This enabled Google to display our navigation links within search results.
The schema data has been read from our page which enables the green navigation links and post/author data.
We've further extended the schema data for 3.3 which is great news f…
IP.Board was one of the first commercial products to make use of Facebook integration to allow logged in Facebook users instant membership. We extended this in subsequent releases to include the ability to share status updates and links from the board such as topics. During this time, we also added Twitter as an authentication system and the ability to tweet out links and status updates.
You don…
Our core goals for IP.Board 3.3 where to clear up the moderator tools, make IP.Board more efficient for larger communities and improve SEO.
We've already blogged twice on our SEO improvements outlining tweaks to improve good keyword density, reduce crawl errors and improve good keyword placement.
Our own company forums are very busy and get a lot of traffic and we monitor the data via Google's…
During each release cycle we often take some time out to assess performance and look at ways to improve in this area. We're also in a unique position to have first hand experience at hosting tens of thousands of IP.Board installations via our own hosting network.
We also work closely with our clients who constantly give us feedback on how IP.Board is performing and let us know about any areas th…
While we have discussed many great things you can expect to see coming in IP.Content 2.3 already, we've got a few miscellaneous changes that we wanted to let you know about, but that weren't necessarily grouped into a single "theme". Still, we felt you would be interested to hear about these changes, so I've taken a moment to compile this blog entry, discussing some of these odds and ends for tho…
Anyone that runs a lively and thriving community knows that now and again you have to make the hard decision to ban a member. IP.Board has a powerful set of tools built in to manage this for you and you can ban a member for a set number of days or permanently with a few clicks via the warning system or the ACP member management system.
Currently, there are two ways to ban a member. One is to fla…
As part of our goal to improve the usability of IP.Content, particularly for non-coder administrators, we've used the 2.3 release to look at ways of reducing or eliminating the amount of code that needs to be written in order to create great websites.
In the current version of IP.Content, blocks require individual templates (entered as part of the wizard process), and the default, unedited HTML …
As part of our continued effort to strengthen existing functionality in IP.Content 2.3, and bring about a more consistent and reliable experience for novice and advanced users alike, we have implemented support for IP.Nexus blocks in IP.Content 2.3. IP.Nexus is our powerful e-commerce application, allowing you to monetize your site through the use of many great features such as a storefront, user…
IP.Content 2.3 development is progressing nicely. We are sticking to the four core points we wanted to address with the release of 2.3, namely: usability, consistency, SEO, and strengthening the existing feature set. All of these points tie in together and compliment each other nicely, and addressing these points together will allow for an easier to use and understand yet even more powerful prod…
IP.Board has featured a reputation system since 3.0, allowing users to give positive or negative reputation to posts, as well as content in other apps in the IPS Community Suite (blog entries, gallery images, etc.) as well as content in third party applications.
In IP.Board 3.2, we enhanced this by adding a new way of viewing the reputation system, in terms of "liking" content as opposed to givin…
With every release of our products, we like to spend some time identifying areas which can be improved slightly, and small feature suggestions we can use. 3.3 is no exception, and I wanted to write a quick blog entry to highlight just some of the smaller enhancements we've made to 3.3 to make the product more powerful and easy to use. Login autosave
In 3.2, we introduced a login popup box whe…
We hope that everyone is enjoying reading about the upcoming changes you will see in IP.Content 2.3. As we outlined originally, our focus is on four primary goals: usability, consistency, SEO and strengthening our existing feature set. One common usability issue our clients have pointed out is that after they create a page, there is not an easy way to link to the page in the primary navigation b…
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