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773 blog entries in this category

  1. Mark ·
    Our last two blog entries have focussed on large new features to the support system in IP.Nexus. But we're not stopping there! In this blog entry I wanted to talk about some of the smaller new features and enhancements we've made to the support system for IP.Nexus 1.5. Pay-Per-Incident IP.Nexus 1.5 adds the ability for you to define a support department as "Pay-Per-Incident". Each department allows you to enter a Pay-Per-Incident amount. When a customers tries to create a support request i
    Mark
    • 4,816 views
  2. Mark ·
    Those familiar with IP.Nexus will be familiar with the ability to create custom fields both for packages (so when a user purchases a package they can provide custom information such as the size, colour, etc. of the item being purchased) and for customer accounts (so you could add additional fields for customers to provide when making a purchase, etc.). In IP.Nexus we're adding the ability to use custom fields with support requests. You can choose from several different types of field, selec
    Mark
    • 4,617 views
  3. Mark ·
    IP.Nexus provides a great support system, allowing customers to submit support requests through your community or directly through email. The support system also includes robust reporting tools allowing you to see the volume of support requests over time and audit individual members of staff to view how many replies they're making and the quality of those replies. Ensuring customer satisfaction is important to anyone running a support system, and in IP.Nexus 1.5 we're adding a feature that wi
    Mark
    • 6,236 views
  4. Mark ·
    IP.Nexus has for a long time included a referrals system, allowing your customers to refer their friends to your community and subsequently earn commission on any purchases they make in IP.Nexus. The problem with this set up though is that you might not want referrers to continue earning commission forever, or you might want to specify different commission amounts depending on what the referring user is purchasing. In IP.Nexus 1.5 we're adding much better control over the system - you can no
    Mark
    • 5,975 views
  5. Mark ·
    As mentioned in our last blog entry, we're hard at work on our next version of IP.Nexus. One of the more visual features we're adding in this version is an updated mobile skin - here are some screenshots! Main store page: Category listing: Product screen: Cart view: Checkout screen: Client area - menu: Client area - invoice view: New support request form:
    Mark
    • 6,153 views
  6. Mark ·
    IP.Nexus is our hugely popular eCommerce and business management application for the IPS Community Suite. Over the past few weeks we've been working on lots of new features and enhancements for the next version of IP.Nexus (version 1.5). The first change we wanted to share with you is called Fraud Rules. For a long time, IP.Nexus has provided integration with MaxMind for anti-fraud measures. However, this is limited only to holding or refusing transactions based on the MaxMind score. You mi
    Mark
    • 5,299 views
  7. Charles ·
    Referencing our coming soon blog entry ... Apple was fast and has already approved our new app! Download now A few things to keep in mind: The app will work on all IP.Board 3.3 versions for the most part but will be much smoother with the soon to be released IP.Board 3.3.2 Please submit bug reports as we will be releasing updates to address any issues often over the next few weeks. Be sure to keep your app up to date! Your feedback on how to improve the app is appreciated. There are some
    Charles
    • 13,186 views
  8. Charles ·
    UPDATE: The app is now available! We are happy to announce that the new version of our iOS app is in the Apple App Store review process now! Once approved, the app will be available for members to enjoy for just $1.99 one time. The new app will work with all IP.Board versions 3.3.2 or newer. This new version has a native interface, push notifications, iPad support, and multiple community support. Check out this video for a walk through of the new app: [media=] Admin Control As an a
    Charles
    • 7,836 views
  9. bfarber ·
    While working toward the release of IP.Board 3.3.0 and IP.Content 2.3.0, the development team took some time to refresh our developer documentation, aiming to provide useful information for our third party developers in order to help them update their work as necessary. We are still very much working on expanding and updating the developer documentation we have in place, but we wanted to go ahead and reveal the new documents that are ready to give you a head start. PHP Docs We have refreshed
    bfarber
    • 8,768 views
  10. Charles ·
    Following on our previous blog entry about our enhancements to the IPS Community here at http://community.invisionpower.com ... A few more things to note that you may be interested in that we recently changed. These changes are related to us getting ready to release IP.Board 3.3 and generally our continual process of review and refinement of everything we do. Enhanced Access for Expired License Holders We have opened up previously restricted areas to expired license holders as mentioned in
    Charles
    • 8,274 views
  11. Charles ·
    We are well into beta testing for IP.Board 3.3 and IP.Content 2.3 and so far it's going very well. Practically no bugs are being reported and often times our staff have literally 0 open general bugs in our bug tracker. That is quite an accomplishment and something of which we are very proud! If you are an IPS Client and are comfortable beta testing we would love for you to take some time in the next day or two and visit the pre-release testing forum. There you can download the latest beta rele
    Charles
    • 13,396 views
  12. Charles ·
    We are happy to announce that we have made a few changes to enhance the community experience here on the IPS Community. Access to Support Forums Based on client feedback and the mass of good will from many helpful clients who want to assist others, we have opened up access to our support forums to both current, active license holders and those that may have a license but it is expired. As our support forums are peer-to-peer we thought this only fair. Please keep in mind that IPS Staff do not
    Charles
    • 10,770 views
  13. Matt ·
    We released IP.Board 3.3.0 as beta yesterday to our clients and I wanted to just round-up some of the very latest SEO changes we've made this week. We've invested a lot of effort into making sensible non-invasive changes to IP.Board to encourage search engines to spider pages we want them to spider and to remove extraneous links, potential crawler errors and non-desirable keywords. We routinely check progress on this forum in Google Analytics and Google Webmaster tools to identify any areas th
    Matt
    • 20,452 views
  14. Charles ·
    Ten years ago today Invision Power Services was born and we continue to go strong today providing community software to thousands of clients. Ten years on the web is practically forever and we are proud to have reached this milestone! IPS has grown over the years to one of the leading providers of community software. To our many thousands of clients including large, well-known brands like NBC, NFL, NHL, many music artists and more we have been able to offer a quality community experience. Ou
    Charles
    • 13,005 views
  15. Matt ·
    IP.Board has made use of micro formats and schema data since IP.Board 3.0. We added to this in 3.2 to include breadcrumb data in our navigation. This enabled Google to display our navigation links within search results. The schema data has been read from our page which enables the green navigation links and post/author data. We've further extended the schema data for 3.3 which is great news for SEO: Topics and posts At the head of each topic, we've added schema information to the tit
    Matt
    • 14,799 views
  16. Matt ·
    IP.Board was one of the first commercial products to make use of Facebook integration to allow logged in Facebook users instant membership. We extended this in subsequent releases to include the ability to share status updates and links from the board such as topics. During this time, we also added Twitter as an authentication system and the ability to tweet out links and status updates. You don't have to be an active Facebook or Twitter user yourself to appreciate the advantages of tapping in
    Matt
    • 25,185 views
  17. Matt ·
    Our core goals for IP.Board 3.3 where to clear up the moderator tools, make IP.Board more efficient for larger communities and improve SEO. We've already blogged twice on our SEO improvements outlining tweaks to improve good keyword density, reduce crawl errors and improve good keyword placement. Our own company forums are very busy and get a lot of traffic and we monitor the data via Google's Webmaster Tools and Google Analytics. As we upgraded to IP.Board 3.3.0 last week, I was curious to
    Matt
    • 13,743 views
  18. Matt ·
    During each release cycle we often take some time out to assess performance and look at ways to improve in this area. We're also in a unique position to have first hand experience at hosting tens of thousands of IP.Board installations via our own hosting network. We also work closely with our clients who constantly give us feedback on how IP.Board is performing and let us know about any areas that need further examination. All of this data is very useful when it comes to profiling and testin
    Matt
    • 12,490 views
  19. bfarber ·
    While we have discussed many great things you can expect to see coming in IP.Content 2.3 already, we've got a few miscellaneous changes that we wanted to let you know about, but that weren't necessarily grouped into a single "theme". Still, we felt you would be interested to hear about these changes, so I've taken a moment to compile this blog entry, discussing some of these odds and ends for those interested. Default Install Content The content that is inserted and available during the ins
    bfarber
    • 7,498 views
  20. Matt ·
    Anyone that runs a lively and thriving community knows that now and again you have to make the hard decision to ban a member. IP.Board has a powerful set of tools built in to manage this for you and you can ban a member for a set number of days or permanently with a few clicks via the warning system or the ACP member management system. Currently, there are two ways to ban a member. One is to flag them as banned and the other is to move them into the pre-defined banned group. They both act very
    Matt
    • 15,583 views
  21. Rikki ·
    As part of our goal to improve the usability of IP.Content, particularly for non-coder administrators, we've used the 2.3 release to look at ways of reducing or eliminating the amount of code that needs to be written in order to create great websites. In the current version of IP.Content, blocks require individual templates (entered as part of the wizard process), and the default, unedited HTML is generic and not ideal for most blocks you'd want to create. This clearly left room for improvemen
    Rikki
    • 15,144 views
  22. bfarber ·
    As part of our continued effort to strengthen existing functionality in IP.Content 2.3, and bring about a more consistent and reliable experience for novice and advanced users alike, we have implemented support for IP.Nexus blocks in IP.Content 2.3. IP.Nexus is our powerful e-commerce application, allowing you to monetize your site through the use of many great features such as a storefront, user subscriptions, hosting and support helpdesk functionality. Beginning with IP.Content 2.3, you will
    bfarber
    • 8,059 views
  23. bfarber ·
    IP.Content 2.3 development is progressing nicely. We are sticking to the four core points we wanted to address with the release of 2.3, namely: usability, consistency, SEO, and strengthening the existing feature set. All of these points tie in together and compliment each other nicely, and addressing these points together will allow for an easier to use and understand yet even more powerful product in the end. One of the existing features we have taken some time to improve with the release of
    bfarber
    • 7,634 views
  24. Mark ·
    IP.Board has featured a reputation system since 3.0, allowing users to give positive or negative reputation to posts, as well as content in other apps in the IPS Community Suite (blog entries, gallery images, etc.) as well as content in third party applications. In IP.Board 3.2, we enhanced this by adding a new way of viewing the reputation system, in terms of "liking" content as opposed to giving reputation, which is a more common social feature on websites today. In IP.Board 3.3, we're addi
    Mark
    • 18,672 views