karmes1980 Posted Monday at 06:52 PM Posted Monday at 06:52 PM (edited) We have a new user to our site who just registered and is not being allowed to post any topics to our forum. He keeps getting a message that he is banned and not allowed to post. Could a site admin please check. I have whitelisted his IP address that keeps showing up in the Spam Defense. Edited Monday at 06:54 PM by Jim M Hide IP
Solution Jim M Posted Monday at 06:58 PM Solution Posted Monday at 06:58 PM The IP address listed there is returning a 1 from the Spam Defense so that means they are OK to register. You do have Spam Analysis turned on, which we have some improvements for in a future release, however, this could be marking something that they are posting as spam. You may wish to disable this temporarily to see by going to ACP -> System -> Smarty Community -> Spam Analysis.
karmes1980 Posted Monday at 07:03 PM Author Posted Monday at 07:03 PM Ok, made the change, waiting to hear back from user if that was successful
karmes1980 Posted Monday at 09:52 PM Author Posted Monday at 09:52 PM This resolved the issue. Thanks so much for the help!
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