karmes1980 Posted November 18 Posted November 18 (edited) We have a new user to our site who just registered and is not being allowed to post any topics to our forum. He keeps getting a message that he is banned and not allowed to post. Could a site admin please check. I have whitelisted his IP address that keeps showing up in the Spam Defense. Edited November 18 by Jim M Hide IP
Solution Jim M Posted November 18 Solution Posted November 18 The IP address listed there is returning a 1 from the Spam Defense so that means they are OK to register. You do have Spam Analysis turned on, which we have some improvements for in a future release, however, this could be marking something that they are posting as spam. You may wish to disable this temporarily to see by going to ACP -> System -> Smarty Community -> Spam Analysis.
karmes1980 Posted November 18 Author Posted November 18 Ok, made the change, waiting to hear back from user if that was successful
karmes1980 Posted November 18 Author Posted November 18 This resolved the issue. Thanks so much for the help!
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