Lindor Posted September 4, 2023 Share Posted September 4, 2023 Hi, I've the user ID=2268 with annual plan activated and IPS not generated the renewal automatically in time (5 days until expired). So I create it manually. Can you take a look this bug to solve in upcomming updates? Thanks a lot. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 4, 2023 Share Posted September 4, 2023 There isnt a bug that we are aware of. Unfortunately, as you have generated it, the issue will no longer be present for us to investigate. Please could you let us know if you see this again, but please don't generate one manually. Let us look at the issue first and then we can prevent recurrence for you 🙂 Lindor 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 4, 2023 Share Posted September 4, 2023 Are you using paypal for these at all? Link to comment Share on other sites More sharing options...
Lindor Posted September 5, 2023 Author Share Posted September 5, 2023 On 9/4/2023 at 11:29 AM, Marc Stridgen said: Are you using paypal for these at all? No, the last payment was by card. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 5, 2023 Share Posted September 5, 2023 Then yes, we would need to see this as it occurs Link to comment Share on other sites More sharing options...
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