Impossible to enable "Allow display name changes"

[SecondSight]

Hello, 

I've tried editing a group in order to enable the "Allow display name changes" option. I can do it for all groups but one : when I click the "Save" button it says it's been saved, but then members tell me the option is not enabled and so I have a look and notice the option is not enabled. So I try again and the same happens.

What can be the reason for this ?

Thank you, 🙂

[Jim M]

Ensure that the group has all the following fields filled out and the user matches those cases:

 

If you are still having issues we would require access to your community and an example user's display name.

[SecondSight]

Problem solved. I hadn't seen the default value was set to "0 times" by default and so I set it to 1 time every 100 days and now it's ok.

Thank you, 🙂

 

[Jim M]

Glad to hear! Yes, if it is set to 0, it will set back to no allow display name changes.