Dazz Posted July 31, 2023 Share Posted July 31, 2023 I'm running into an issue with PayPal subscriptions... In IPS PayPal subs do not appear to be getting cancelled completely. Something isn't quite working.... User shows sub canceled, PayPal shows sub canceled, but IPS thinks that it's still active and will not let members upgrade/downgrade. In this example; I have a member that wants to upgrade to a higher tier. So they cancel the existing subscription via the link Subscription page shows cancelled: PayPal shows as cancelled as well: However, IPS still thinks they have an active subscription and will not let the user upgrade to a new higher tier. The system will not let them upgrade/downgrade if they have an active subscription. How can we get around this? What's the best manual way to proceed? Link to comment Share on other sites More sharing options...
Jim M Posted July 31, 2023 Share Posted July 31, 2023 How was the PayPal Subscription cancelled? As the purchase is still active. Link to comment Share on other sites More sharing options...
Dazz Posted July 31, 2023 Author Share Posted July 31, 2023 11 minutes ago, Jim M said: How was the PayPal Subscription cancelled? As the purchase is still active. Using the cancel link from here. Link to comment Share on other sites More sharing options...
Jim M Posted July 31, 2023 Share Posted July 31, 2023 I would need to know the site in question and member here then I can investigate why this happened. Link to comment Share on other sites More sharing options...
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