Posted July 31, 20231 yr I'm running into an issue with PayPal subscriptions... In IPS PayPal subs do not appear to be getting cancelled completely. Something isn't quite working.... User shows sub canceled, PayPal shows sub canceled, but IPS thinks that it's still active and will not let members upgrade/downgrade. In this example; I have a member that wants to upgrade to a higher tier. So they cancel the existing subscription via the link Subscription page shows cancelled: PayPal shows as cancelled as well: However, IPS still thinks they have an active subscription and will not let the user upgrade to a new higher tier. The system will not let them upgrade/downgrade if they have an active subscription. How can we get around this? What's the best manual way to proceed?
July 31, 20231 yr Author 11 minutes ago, Jim M said: How was the PayPal Subscription cancelled? As the purchase is still active. Using the cancel link from here.
July 31, 20231 yr I would need to know the site in question and member here then I can investigate why this happened.
