I don't get the real ip's of the users

[JoNaDo18]

Good morning guys. As the title says, in the ACP panel, I only get the local ip's, but not the external ip's of the users. To what is due?

 

Thanks. Regards.

[Miss_B]

6 minutes ago, JoNaDo18 said:

I only get the local ip's, but not the external ip's of the users.

Can you please elaborate a little further on this? What do you mean by local and external ip's?

[Marc]

It sounds like your server may be proxying. Please try switching on this, and then monitoring. 

"System>Settings>Advanced Configuration>Trust IP addresses provided by proxies?"

[JoNaDo18]

11 minutes ago, Miss_B said:

Can you please elaborate a little further on this? What do you mean by local and external ip's?

I mean that in the users my local ip comes out. 192.168.2.56 where is the server. The external ip does not come out, the public ip.

4 minutes ago, Marc Stridgen said:

It sounds like your server may be proxying. Please try switching on this, and then monitoring. 

"System>Settings>Advanced Configuration>Trust IP addresses provided by proxies?"

It's off. Does it have to be like this?

[Marc]

You would switch it on, as your server is proxying the IPs

[JoNaDo18]

1 minute ago, Marc Stridgen said:

You would switch it on, as your server is proxying the IPs

Thank you so much!! Now it seems to work. Is there a possibility of deleting the previous ip's of everything to start from 0?

[Marc]

There is no way in which to do that unfortunately

[JoNaDo18]

17 minutes ago, Marc Stridgen said:

No hay forma de hacerlo lamentablemente

Well, it works for me with it being activated. Thank you very much for your help!! A hug.

[Marc]

No problem at all. Glad things are working for you