Error on PayPal payment gateway

[hpcrazy]

A customer just wrote me that he was not able to make the paypal payment for a bigger order ( approx. 800 US$ ) and sent me an errormessage. I logged in with a test account to test the payment gateway. All was working - the paypal window popped up where you need to enter the code provided by SMS. But the amount which I tested was lower.

So my question is - was this just a temporary error or is there something need to be fixed ?

I also checked the settings in AP - all looked normal since I never changed the settings anymore since the system is running.

Thanks for the help in forward.

[Marc]

Take a look at the transactions showing on the admin CP, as you may see what the issue is there

[hpcrazy]

I did some further investigation :

It seems like when I order one product of 85 US$ then it works but when I order 5 of them then I get an error message. One week ago it was possible to make orders with more then 1 product - then I did the current upgrade and as it seems it's not possible anymore....

Edited May 12, 2023 by hpcrazy

[hpcrazy]

as an additional information - i checked the manual payment gateway there all works fine.

[hpcrazy]

I made more tests - as it seems as soon as one want to purchase more then 1 from any product in store and you want to pay with paypal the error message displayed above appears. 1 Product works.

[Marc]

I have created a ticket for you on this, so we can look further into what is happening

[hpcrazy]

Thanks 🙂🙂