Status update not loading

[scatteredbomb]

When users click "Whats on your mind" to post a new status it just stays on "Loading" 

 

 

I looked in the console log and it's showing a 404 error for applications/core/interface/js/js.php?src=core%2Finterface%2Fplupload%2Fplupload.full.min.js

 

But I see the files there. Any ideas what could be going on?

[Marc]

In the first instance, please disable all 3rd party items, and test this on a default unaltered theme. If you are then still experiencing issues, please let us know

[scatteredbomb]

Sorry for bumping a very old thread, but revisiting this issue now that I've upgraded to the latest version and still having the issue. 

On 2/27/2023 at 2:52 AM, Marc Stridgen said:

In the first instance, please disable all 3rd party items, and test this on a default unaltered theme. If you are then still experiencing issues, please let us know

Tested on the default, unaltered theme and still having the same issue there as well as our third-party theme. I notice a similar 404 error as listed above when i try to drag and drop modules on the home page as well, with them not working, looking at the console and it's giving that same 404 error for that .js file

[Marc]

Please check mod_security on your server for any errors.Let us know if you have any issues once you have checked this and resolved any issues

[scatteredbomb]

On 9/25/2023 at 4:05 AM, Marc Stridgen said:

Please check mod_security on your server for any errors.Let us know if you have any issues once you have checked this and resolved any issues

mod_security logs are currently empty, which I'm assuming means it's not running any specific rules. 

[Marc]

On visiting your site, that block is actually loading. Are you still seeing the issue there?

[scatteredbomb]

Yeah, the block loads but when someone goes to click the option to add a status, it fails to load. 

 

And when i click it and view the console in the browser i see a 404 error, even though i confirmed the root .js file is on the server. 

[Marc]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

[scatteredbomb]

On 9/26/2023 at 9:51 AM, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

I've updated this information. Thanks!

[scatteredbomb]

On 9/26/2023 at 9:51 AM, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Marc, I updated this contact information. Let me know what else is needed to get some help looking into this. 

 

Thanks